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 Duration 14 hours

Course Outline

Introduction to OpenUEM

  • Exploration of endpoint management principles and OpenUEM features
  • Grasping the endpoint lifecycle and related management concepts
  • Setting up the lab and preparing the testing environment

Installing and Configuring OpenUEM

  • Setting up the OpenUEM server components
  • Rolling out agents to Windows, macOS, and Linux devices
  • Adjusting network and security parameters

Enrolling and Organizing Endpoints

  • Registering endpoints within the OpenUEM console
  • Categorizing and structuring devices for streamlined administration
  • Assigning roles and permissions for administrative users

Fundamentals of Device Management

  • Distributing software and updates to controlled devices
  • Establishing policies and compliance configurations
  • Observing device well-being and user activity

Patch Management and Automation

  • Scheduling updates and automating patch distribution
  • Verifying and testing software rollouts
  • Adopting best practices for endpoint security and compliance

Reporting and Troubleshooting

  • Creating reports on device status and operational activity
  • Resolving common endpoint issues through basic troubleshooting
  • Implementing monitoring alerts for proactive oversight

Capstone Lab and Practical Application

  • Practical lab session: registering devices, rolling out updates, and overseeing endpoints
  • Scenario-driven exercises to solidify understanding
  • Reviewing and discussing lab outcomes

Recap and Future Steps

Requirements

  • A grasp of fundamental IT support principles
  • Practical experience with endpoint devices and various operating systems
  • Basic knowledge of networking protocols and device configuration

Intended Learners

  • IT support specialists
  • Helpdesk technicians
  • Junior system administrators

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