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 Duration 21 hours

Course Outline

Module 1: Core Principles of Adobe Marketo Engage

  • Overview of the platform architecture and user interface
  • Fundamentals of marketing automation and managing the lead lifecycle
  • Effective management of leads, accounts, and audience groups
  • Developing intelligent segmentation and dynamic lists

Module 2: Building Campaigns and Basic Automation

  • Setting up email programs and web forms
  • Creating landing pages and integrating dynamic content blocks
  • Structuring automation workflows, including drip campaigns
  • Tracking campaign effectiveness and refining results

Module 3: Advanced Automation and Personalization

  • Designing multichannel nurture programs (email, social, web)
  • Utilizing tokens and snippets for content consistency and reuse
  • Implementing AI-driven personalization using Adobe Sensei
  • Connecting CRM systems such as Salesforce and Microsoft Dynamics

Module 4: Analytics and Data Administration

  • Building dashboards and generating performance reports
  • Analyzing multichannel attribution and computing ROI
  • Enforcing data governance and maintaining security compliance
  • Adopting best practices for educational and commercial marketing

Module 5: Practical Workshop — Campaign Simulation

  • Configuring a realistic campaign for the higher education sector
  • Establishing automated workflows for student engagement and follow-up
  • Assessing and presenting outcomes against defined campaign goals

Wrap-up and Future Directions

Requirements

  • A foundational grasp of digital marketing and CRM principles
  • Experience with email marketing and lead management processes
  • A strong interest in automation and data-centric marketing approaches

Target Audience

  • Faculty and marketing professionals from the School of Commercial Engineering
  • Specialists in marketing automation and CRM coordination
  • Academic staff overseeing communication, outreach, or enrollment initiatives

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