Business Process Management Training Course

Introduction

• A brief history of process management
• The process perspective
• Process management fundamentals
• Analysis and design of process modeling
• The Business Process Management framework
• Business Process Management Systems (BPMS)
• Business Process Architecture

BPM Implementation Strategies

• The BPM value proposition
• The BPM community
• The rationale for automating BPM
• Topology of a SOA reference architecture
• Overview of BPM vendors and tool positioning

Aligning IT and Business

• Distinguishing BPM from BPMS
• Criteria for selecting a BPMS
• Collaborative alignment of IT and business; matching technology to specific problems
• Adopting a development model
• Overview of a BPM system
• Key terms and concepts

Understanding Basic Concepts and Architecture

• Process Modelling
• Process Analysis
• Process Design
• Components and structure of a BPMS
• Enterprise Process Management Planning
• Key Skills, Roles, and Responsibilities

Governance and Business strategy

• Historical context: data/functions versus objects & services
• Future outlook: core business logic versus process control
• Design implications for Architects
• Alignment between Business and IT
• The role of Business Stewardship
• The role of Business Rule Analysts

Modelling a process with BPMN

• The added value of BPMN
• Composability and basic services
• Promoting an incremental and iterative approach
• The importance of driving projects with Use Cases
• Declaration of message properties
• Utilizing correlation sets
• Developing complex parallel execution of activities
• Designing concurrency
• Vendor implementations of BPMN
• Case study: Microsoft XLANG

Fault Handling and Exception Management

• Defining Events
• Configuring Timeouts
• Handling Faults
• Catching Exceptions
• Compensation Management

Business Rules

• Motivations for Business Rules (BRs)
• Basic Concepts
• Rule Maturity Model (KPI RMM™)
• KPI STEP™ Principles
• Evolving roles of Business and I/T
• Business focus in Business Rules
• Determining when a BR approach is appropriate
• New aspects for scoping a BR project
• Key elements of a BR project plan
• The role of a BR pilot
• Overview of mining BRs from code

BPM as enabler of SOA: Key components

• Application frontends
• Basic Services
• The value of an ESB
• Utilizing a Repository
• Enhancing business agility
• The BPM Board
• Distribution of technology white papers

Controlling & measuring improvement processes

• Repository management
• Setting up a quality gateway
• The four pillars of success

Metrics

• Context of organizational performance
• Characteristics of a good metric
• Measurement & management hierarchy
• Process management: Beyond mere measurements
• Metrics within processes and management roles in measurement
• Key management questions to be answered
• Common pitfalls in process management efforts

Architecture of a BPM System

• EAI and B2B considerations
• Topology and scalability
• Design tools
• Deployment tools
• Monitoring and management
• The process engine
• Process definition repository

Core BPMS features and Interfaces

• Repository support
• Database support
• BAM
• Human workflow solutions