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Course Outline

Foundations of Digital Intelligence

  • Defining digital intelligence within the public sector
  • Key elements: tools, literacy, data, and ethics
  • Digital capability frameworks and maturity models

Public Sector Applications

  • Instances of digital intelligence in policy-making and service provision
  • Case studies from the health, transportation, education, and finance sectors
  • Key success factors and associated challenges

Data Access and Visualization Tools

  • Utilizing dashboards for data exploration and presentation
  • Engaging with government open data portals
  • Standard data visualization platforms: Power BI, Tableau, and Excel

Transforming Data into Insight

  • Converting raw data into actionable decisions
  • Key indicators, KPIs, and performance reporting
  • Identifying bias, gaps, and uncertainty within datasets

Communicating via Digital Intelligence

  • Evidence-based storytelling using data
  • Supporting senior decision-makers and key stakeholders
  • Ethical application of visualizations and digital narratives

Strategies for Digital Maturity

  • Evaluating current digital capabilities
  • Establishing objectives for data literacy and tool adoption
  • Internal collaboration and skills development strategies

Summary and Future Steps

Requirements

  • General awareness of public sector information systems
  • Basic knowledge of digital tools and data management
  • Experience in roles related to program or policy analysis, reporting, or service delivery

Target Audience

  • Policy and program analysts
  • Digital transformation teams
  • Public sector professionals utilizing data to guide decisions
 7 Hours

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