Course Outline
- Core concepts in digital product and service management
- Service relationships
- The ITIL Value System (ITIL VS)
- Governance
- ITIL Guiding Principles
- Value chain, lifecycle processes, and ITIL management practices
- Value streams
- Continual improvement
- The Four Dimensions of Product and Service Management including AI
- Integration of ITIL with other frameworks
Requirements
Target Audience
This program is specifically intended for:
- Individuals holding a valid ITIL® 4 Foundation certification
The course prepares candidates for the official ITIL® 5 Foundation Bridge certification assessment, which is part of the training package. This credential verifies an updated grasp of the ITIL framework and aids in ongoing professional growth within service management.
Pre-Course Requirements
Candidates must possess a current ITIL® 4 Foundation certificate. No prior preparation is required prior to joining the session.
Assessment Process
Attendees are provided with an exam voucher valid for six months, offering flexibility in choosing an appropriate test date.
Following the training, learners will receive guidance on registering for the examination. The scheduling process occurs directly via the PeopleCert platform through a personal account. The assessment is administered online with remote proctoring. A PeopleCert proctor oversees the session using webcam and secure connectivity. Prior to the start, candidates must verify their identity and display their environment to comply with examination protocols.
Assessment Specifications
- Time Limit: 30 minutes
- Structure: Multiple-choice test (20 questions)
- Pass Mark: 65% (minimum of 13 correct responses)
- Resources: Closed-book evaluation
Testimonials (1)
The clearest shift for me: value isn't something we deliver — it's co-created and only exists as the customer perceives it, net of the costs and risks we impose on them. That reframes how I look at delivery and presales: not "did we meet the SLA" but "did the client actually achieve the outcome they were after."
