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 Duration 7 hours

Course Outline

Foundations

  • The value of Kaizen
  • Kaizen and management
  • Kaizen and Total Quality Control (TQC)
  • Kaizen and suggestion systems
  • Kaizen and competition
  • Process-oriented vs. results-oriented management

East vs. West

  • Kaizen and innovation
  • Kaizen and measurement

Kaizen through the lens of Total Quality Control

  • Quality control: managing the quality of people
  • Quality control methods: A comparison between Japan and the West
  • Adhering to the PDCA cycle
  • Grassroots-level Kaizen

In Practice

  • Manager-led Kaizen
  • Implementing Kaizen
  • Team-led Kaizen
  • Individual-led Kaizen

Management

  • Cross-functional management
  • Policy deployment
  • Quality deployment
  • Total Productive Maintenance (TPM)

Problem-Solving Methods

  • Problems in management
  • Kaizen activities and labor relations
  • Labor and management: Adversaries or allies?
  • Commitments of senior management

Transforming Corporate Culture

  • Customers: The ultimate judges of quality
  • Transforming corporate culture through supplier relationships: A challenge facing the West.

Case Study Analysis

Requirements

None.

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