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Course Outline
Introduction to Mobile Subscriber Services
- Subscriber types and profile management
- Service categories: voice, SMS, data, and value-added services
- Subscriber lifecycle events and their signaling implications
Overview of OSS and the Role of NetAct
- OSS functionalities within performance management
- NetAct: its purpose and key components
- Data flow mechanisms from network elements to NetAct
Key Performance Indicators — Core Concepts
- KPI classifications: availability, accessibility, retainability, and integrity
- Basics of KPI calculation and aggregation intervals
- Aligning thresholds, alarms, and SLAs
NetAct KPI Suite — Voice and Signaling
- Call setup success rates and call drop rates
- SS7/Sigtran signaling KPIs
- Considerations for busy hours and dimensioning KPIs
NetAct KPI Suite — Data and Throughput
- KPIs for data session establishment and throughput
- Metrics for latency, jitter, and packet loss
- Subscriber experience indicators (e.g., per-subscriber throughput)
KPI Analysis and Root-Cause Correlation
- Trend analysis and baseline identification
- Correlating KPIs across network layers (RAN, transport, core)
- Using KPIs to pinpoint congestion, configuration errors, and hardware faults
Reporting, Dashboards, and Alarm Management
- Creating effective, actionable KPI dashboards
- Generating reports with a focus on stakeholder needs
- Strategies for alarm tuning and noise reduction
Troubleshooting Workflows Using NetAct Data
- A step-by-step troubleshooting playbook
- Practical exercises: resolving voice call failures and data throughput degradation
- Criteria for incident validation and closure
Operational Best Practices and KPI Governance
- Establishing KPI ownership and governance models
- Change management and assessing KPI impact
- Promoting continuous improvement throughout the KPI lifecycle
Summary and Next Steps
Requirements
- A solid grasp of mobile network architecture
- Working knowledge of OSS/BSS concepts
- Fundamental understanding of performance monitoring terminology
Intended Audience
- Network operations and performance engineers
- OSS analysts and NOC personnel
- Telecom planners and service assurance teams
14 Hours
