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Course Outline

Business Goals and Objectives
Business fundamentals from a purely business perspective

  • core business concepts,
  • strategy
  • planning and goal-setting
  • project management
  • marketing
  • staffing
  • finance

Business Process Concepts and Fundamentals
Key aspects of Business Processes:

  • identifying (discovering) business processes
  • process characteristics
  • as-is process versus to-be process
  • levels of business process modeling
  • aligning business processes with goals and objectives

Business Process Management Concepts and Fundamentals
Core principles of Business Process Management:

  • functional versus process-centric enterprise organization
  • process management styles
  • advancements in process management
  • roles and responsibilities of stakeholders
  • enabling tools for process management

Business Motivation Modeling
Fundamentals of Business Modeling - Components of the Business Motivational Model:

  • business vision
  • goals, objectives
  • means and ends
  • mission
  • strategies, tactics
  • business modeling aspects

Business Process Modeling Concepts
Fundamentals of Business Process Modeling:

  • BPMN basics
  • definition and application of all BPMN elements within the descriptive and analytic conformance subclasses
  • activities;
  • grouping elements of a model

Business Process Modeling Skills
Skills in Business Process Modeling:

  • brief scenarios presented either as a BPMN diagram or described in a few sentences
  • BPMN elements listed in the descriptive and analytic conformance subclasses

Process Quality, Governance, and Metrics Frameworks
Familiarity with Industry Reference Models and Quality, Metrics, and Governance Frameworks:

  • knowledge of various industry frameworks
  • APQC Process Classification Framework
  • SCOR
  • Value Chain Reference Model
  • Business Process Maturity Model (BPMM)
  • Six Sigma, Balanced Scorecard
  • COBIT
  • Sarbanes-Oxley

Requirements

A general understanding of business processes.

 28 Hours

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