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Course Outline
Introduction to management
Developing leadership skills in modern management
Leading a team of workers
- Different management styles
- Selecting the appropriate management style for various team development phases
- Self-assessment: Creating a clear picture of one's own leadership style
- Analyzing personal strengths and weaknesses as a team leader to identify development potential
- Key characteristics of effective teams
- Coordinating activities to achieve set goals
Communication in organizations
- Fundamentals of verbal and non-verbal communication
- Individual communication styles
- Identifying and overcoming communication barriers
- Effective questioning techniques
- The art of active listening
- Delivering constructive criticism
- Providing effective feedback
- Navigating difficult situations during interactions
- Understanding communication networks
- Optimizing information flow models
Selected techniques of conflict resolution in a team of employees
- Understanding the nature and types of conflict
- Identifying primary sources of conflict
- Adopting appropriate behavioral styles for managing conflict and disputes
- Utilizing conflicts assertively and constructively to benefit team dynamics
- Strategies for handling conflict situations
- Conflict management principles
- Primary methods for resolving conflicts
- Managing emotions during conflicts
- Overcoming verbal and non-verbal barriers to communication and conflict resolution
Motivating the team management
- Understanding motivation
- Identifying what motivates individuals within an organization
- Types of motivation
- Principles of economic incentives
- Principles of motivating with intangible resources
- Psychological principles of motivation
- The role of feedback and evaluation
- The importance of language in motivating others
Ability to manage time effectively its use
- Understanding the time management matrix
- Controlling personal time and eliminating time wasters
- Time planning techniques
- Delegation of authority and tasks
Coaching
- Understanding coaching and its application
- Individual participant activities
- In-depth feedback processes.
Summary of training
Requirements
The course is designed for a general audience and does not require prior specialist knowledge.
14 Hours
Testimonials (2)
The person, the sound of voice, examples and the way of training and presenting
Koenig - LKQ Polska Sp. z o. o.
Course - Team Building and Management
all topics from list were addressed but trainer adapt it to the question from the group