Get in Touch

Course Outline

Leadership vs. Management

  • Exploring the similarities and differences between leadership and management, and identifying the traits of a great leader
  • Defining the qualities of an effective manager
  • Various management styles
  • Understanding organizational climate
  • Aligning management styles with organizational climate

Building a High-Performing Team

  • Defining what constitutes a team
  • The stages of team development
  • How managers can influence team development stages

Performance Management

  • Setting clear objectives
  • Managing individual performance
  • Coaching for enhanced performance
  • Effective delegation
  • Utilizing feedback as a performance management tool

Successfully Implementing Change

  • Understanding why change succeeds or fails
  • The nine key principles of change
  • Recognizing emotional reactions to change
  • Addressing resistance to change and understanding its benefits

Negotiating for Optimal Outcomes

  • Communication strategies in negotiation
  • The importance of effective presentations
  • Exploring different negotiating strategies
  • Comparing various strategies
  • Building rapport
  • The three-phase negotiation process

Managing Conflict

  • Identifying the causes of conflict
  • The phases of conflict handling
    • Understanding the conflict
    • Analyzing your position and that of the other party in the conflict
    • Resolving the conflict
  • Kilmann’s five conflict-handling modes and their application
  • Bridging the gap
 7 Hours

Number of participants


Price per participant

Testimonials (6)

Upcoming Courses

Related Categories