Course Outline
Leadership vs. Management
- Exploring the similarities and differences between leadership and management, and identifying the traits of a great leader
- Defining the qualities of an effective manager
- Various management styles
- Understanding organizational climate
- Aligning management styles with organizational climate
Building a High-Performing Team
- Defining what constitutes a team
- The stages of team development
- How managers can influence team development stages
Performance Management
- Setting clear objectives
- Managing individual performance
- Coaching for enhanced performance
- Effective delegation
- Utilizing feedback as a performance management tool
Successfully Implementing Change
- Understanding why change succeeds or fails
- The nine key principles of change
- Recognizing emotional reactions to change
- Addressing resistance to change and understanding its benefits
Negotiating for Optimal Outcomes
- Communication strategies in negotiation
- The importance of effective presentations
- Exploring different negotiating strategies
- Comparing various strategies
- Building rapport
- The three-phase negotiation process
Managing Conflict
- Identifying the causes of conflict
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The phases of conflict handling
- Understanding the conflict
- Analyzing your position and that of the other party in the conflict
- Resolving the conflict
- Kilmann’s five conflict-handling modes and their application
- Bridging the gap
Testimonials (6)
Nice atmosphere with the group and the trainer. David was very accessible and shared many interesting anecdotes.
Vincent - Wakam
Course - Management and Team Development
Trainer is friendly and knowledgeable about tge subject. Trainer is profesional.
Johannes Grobler - Frederick Farms Ltd
Course - Management and Team Development
Very informative and if something was difficult the trainer Simplified it
Darius - Frederick Farms Ltd
Course - Management and Team Development
The trainer was very well prepared and the training objectives were met.
Krishna Gisselle Dalen - ITPPL Services, Inc.
Course - Management and Team Development
The trainer is well-versed and has rapport with his audience.
Irish May Palmero - ITPPL Services, Inc.
Course - Management and Team Development
Trainer is very knowledgeable in this field. Learned a lot from him as his discussions were very insightful and applicable on our industry and workplace. I feel very contented towards the end.