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 Duration 7 hours

Course Outline

Leadership vs. Management

  • Exploring the overlaps and distinctions between Leadership and Management; identifying the traits of an exceptional Leader
  • Defining the qualities that make a Manager truly effective
  • Examining various Management Styles
  • Understanding the Organisational Climate
  • Integrating Management Styles with the prevailing Organisational Climate

Building a High-Performing Team

  • Defining what constitutes a true Team
  • Reviewing the distinct stages of Team Development
  • Strategies for Managers to positively influence each stage of Team Development

Performance Management

  • Establishing Clear Objectives
  • Overseeing Individual Performance
  • Applying Coaching techniques to boost Performance
  • Effective Delegation
  • Utilizing Feedback as a core Performance Management instrument

Implementing Change Effectively

  • Analyzing why Change initiatives succeed or fail
  • Applying the 9 fundamental principles of Change
  • Understanding the emotional responses to Change
  • Addressing Resistance to Change – and recognizing the potential value of such resistance

Achieving Optimal Negotiation Outcomes

  • Communication techniques specific to Negotiation
  • The critical role of Effective Presentations
  • Exploring a variety of Negotiating Strategies
  • Evaluating and Comparing different Strategies
  • Building strong Rapport
  • Mastering the 3-phase Negotiating Process

Managing Conflict

  • Identifying the root causes of conflict
  • The Stages of Conflict Management
    • Gaining a clear understanding of the Conflict
    • Analyzing your own and the other party’s positions within the Conflict
    • Implementing steps to Resolve the Conflict
  • Applying Kilmann’s Five Conflict-Handling Modes – and their practical implementation
  • Strategies for Bridging the Gap

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