Course Outline
Leadership vs. Management
- Exploring the overlaps and distinctions between Leadership and Management; identifying the traits of an exceptional Leader
- Defining the qualities that make a Manager truly effective
- Examining various Management Styles
- Understanding the Organisational Climate
- Integrating Management Styles with the prevailing Organisational Climate
Building a High-Performing Team
- Defining what constitutes a true Team
- Reviewing the distinct stages of Team Development
- Strategies for Managers to positively influence each stage of Team Development
Performance Management
- Establishing Clear Objectives
- Overseeing Individual Performance
- Applying Coaching techniques to boost Performance
- Effective Delegation
- Utilizing Feedback as a core Performance Management instrument
Implementing Change Effectively
- Analyzing why Change initiatives succeed or fail
- Applying the 9 fundamental principles of Change
- Understanding the emotional responses to Change
- Addressing Resistance to Change – and recognizing the potential value of such resistance
Achieving Optimal Negotiation Outcomes
- Communication techniques specific to Negotiation
- The critical role of Effective Presentations
- Exploring a variety of Negotiating Strategies
- Evaluating and Comparing different Strategies
- Building strong Rapport
- Mastering the 3-phase Negotiating Process
Managing Conflict
- Identifying the root causes of conflict
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The Stages of Conflict Management
- Gaining a clear understanding of the Conflict
- Analyzing your own and the other party’s positions within the Conflict
- Implementing steps to Resolve the Conflict
- Applying Kilmann’s Five Conflict-Handling Modes – and their practical implementation
- Strategies for Bridging the Gap
Testimonials (6)
Nice atmosphere with the group and the trainer. David was very accessible and shared many interesting anecdotes.
Vincent - Wakam
Course - Management and Team Development
Trainer is friendly and knowledgeable about tge subject. Trainer is profesional.
Johannes Grobler - Frederick Farms Ltd
Course - Management and Team Development
Very informative and if something was difficult the trainer Simplified it
Darius - Frederick Farms Ltd
Course - Management and Team Development
The trainer was very well prepared and the training objectives were met.
Krishna Gisselle Dalen - ITPPL Services, Inc.
Course - Management and Team Development
The trainer is well-versed and has rapport with his audience.
Irish May Palmero - ITPPL Services, Inc.
Course - Management and Team Development
Trainer is very knowledgeable in this field. Learned a lot from him as his discussions were very insightful and applicable on our industry and workplace. I feel very contented towards the end.