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 Duration 35 hours

Course Outline

Module 1: Introduction to Microsoft Teams and Architecture

  • Key Teams components and associated services
  • Teams architecture and technical dependencies
  • Role-based access control and administrative tasks

Module 2: Managing Collaboration Experiences in Teams

  • Creation and management of Teams, channels, and chats
  • Setting up meeting policies and user experiences
  • Managing apps, integrations, and lifecycle processes

Module 3: Teams Phone and Voice Solutions

  • Core concepts and architecture of Teams Phone
  • Configuration of calling plans and direct routing
  • Administration of devices, dial plans, and emergency calling

Module 4: Governance, Security, and Compliance

  • Teams policies, governance frameworks, and lifecycle management
  • Applying security and compliance settings
  • Auditing, reporting, and monitoring compliance

Module 5: Monitoring and Troubleshooting Teams

  • Tracking Teams service health and usage metrics
  • Diagnosing issues related to meetings, voice, and collaboration
  • Utilizing reporting tools and analytics for performance improvement

Module 6: Advanced Configuration and Integration

  • Connecting Teams with Microsoft 365 and third-party applications
  • Considerations for hybrid deployment scenarios
  • Using automation and PowerShell for Teams administration

Module 7: Exam Preparation and Certification Readiness

  • Review of MS-721 exam objectives
  • Understanding exam structure, format, and question styles
  • Working through practice questions and review sessions
  • Accessing study resources, tips, and strategies for success

Summary and Next Steps

Requirements

  • Comprehensive knowledge of Microsoft 365 services and administrative functions
  • Practical experience with core Microsoft Teams functionalities
  • Basic understanding of networking and identity concepts

Target Audience

  • Microsoft Teams administrators
  • Collaboration system engineers
  • IT professionals responsible for Microsoft 365 communications

Number of participants


Price per participant

Open Training Courses require 5+ participants.

Testimonials (2)

i learned alot

Rose-Ann - Heart FM
Course - Microsoft Teams: Practical Collaboration, Productivity, and Automation

The engagement and the practical examples we did as a group to get more understanding of the topic

ISABELLA - Sedibeng TVET College
Course - Microsoft Teams, Outlook, OneDrive, and Lists Integration

Upcoming Courses

MS-721: Manage Teams Collaboration Communications Systems

2026-12-28 09:30
35 hours
Uppsala
5000 EUR (Online)
6500 EUR (Classroom)

MS-721: Manage Teams Collaboration Communications Systems

2027-01-11 09:30
35 hours
Malmö, Stadskärna
5000 EUR (Online)
6000 EUR (Classroom)

MS-721: Manage Teams Collaboration Communications Systems

2027-01-25 09:30
35 hours
Göteborg
5000 EUR (Online)
6000 EUR (Classroom)

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MS Teams
MS Teams