Get in Touch

Course Outline

Grasping Artificial Intelligence (AI)

  • Defining AI: Its history and development
  • Mechanisms of AI: Data, algorithms, and learning models
  • Categories of AI (narrow vs. general, generative AI, machine learning)

AI in Daily Life and Business

  • Common AI examples we encounter daily
  • Industries undergoing transformation through AI
  • Separating myths from facts regarding workplace AI

AI Uses Across Departments

  • Sales & Customer Service: Qualifying leads, chatbots, forecasting sales
  • Marketing: Generating content, analyzing campaigns, spotting trends
  • Finance: Automating invoices, detecting fraud, predictive analysis
  • HR: Screening candidates, gaining insights into employee engagement
  • Admin & Operations: Managing documents, automating routine tasks

Launching with AI Tools

  • Overview of ChatGPT, Copilot, Gemini, Claude, and other platforms
  • Leveraging AI to draft emails, reports, and presentations
  • AI utilities for scheduling, summarizing, and translation

Practical Session: AI in Practice

  • Drafting and refining text using AI
  • Producing reports and examining basic data
  • Streamlining routine administrative duties

Obstacles and Ethical Implications

  • AI constraints: Bias, hallucinations, and over-reliance
  • Concerns regarding data privacy, confidentiality, and regulatory compliance
  • Strategies for using AI responsibly in the workplace

Next Steps: Fostering an AI-Positive Culture

  • Cultivating a mindset open to AI integration
  • Promoting experimentation and digital inquisitiveness
  • Resources for ongoing AI education

Recap and Action Plan

  • Revisiting core concepts and key takeaways
  • Spotting AI opportunities within your team
  • Personal action plan: “What tasks can I streamline or enhance with AI?”

Requirements

  • No previous AI or coding experience is necessary.

Target Audience

  • Staff across administrative, sales, finance, marketing, HR, and other functions
  • Managers and team leads keen on adopting AI
  • Back-office and support personnel
 7 Hours

Number of participants


Price per participant

Testimonials (1)

Upcoming Courses

Related Categories