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Course Outline
Grasping Artificial Intelligence (AI)
- Defining AI: Its history and development
- Mechanisms of AI: Data, algorithms, and learning models
- Categories of AI (narrow vs. general, generative AI, machine learning)
AI in Daily Life and Business
- Common AI examples we encounter daily
- Industries undergoing transformation through AI
- Separating myths from facts regarding workplace AI
AI Uses Across Departments
- Sales & Customer Service: Qualifying leads, chatbots, forecasting sales
- Marketing: Generating content, analyzing campaigns, spotting trends
- Finance: Automating invoices, detecting fraud, predictive analysis
- HR: Screening candidates, gaining insights into employee engagement
- Admin & Operations: Managing documents, automating routine tasks
Launching with AI Tools
- Overview of ChatGPT, Copilot, Gemini, Claude, and other platforms
- Leveraging AI to draft emails, reports, and presentations
- AI utilities for scheduling, summarizing, and translation
Practical Session: AI in Practice
- Drafting and refining text using AI
- Producing reports and examining basic data
- Streamlining routine administrative duties
Obstacles and Ethical Implications
- AI constraints: Bias, hallucinations, and over-reliance
- Concerns regarding data privacy, confidentiality, and regulatory compliance
- Strategies for using AI responsibly in the workplace
Next Steps: Fostering an AI-Positive Culture
- Cultivating a mindset open to AI integration
- Promoting experimentation and digital inquisitiveness
- Resources for ongoing AI education
Recap and Action Plan
- Revisiting core concepts and key takeaways
- Spotting AI opportunities within your team
- Personal action plan: “What tasks can I streamline or enhance with AI?”
Requirements
- No previous AI or coding experience is necessary.
Target Audience
- Staff across administrative, sales, finance, marketing, HR, and other functions
- Managers and team leads keen on adopting AI
- Back-office and support personnel
7 Hours
Testimonials (1)
Understand AI function n tools to make our job easier. Need to improved AI Chubb such as make analysis n creating presentation