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Course Outline
Introduction and Overview
The rationale and scope of business process re-engineering (BPR)
- Enhancing competitive advantage via radical redesign
- The necessity of re-engineering
- Distinguishing between true re-engineering and non-re-engineering activities
- Concentrating on the core business process
- Realising objectives related to cost reduction and revenue growth
Utilising the validated CLAMBRE/UML framework for re-engineering
- Modeling standards: UML and BPMN
- Differentiating customers from stakeholders
- Identifying key activities and information structures
- Applying creative, right-brain thinking
Focusing on the Customer
Investigating the customer interface
- Broadening customer roles through aggregation
- Refining customer classifications via generalisation
- Developing a precise customer profile
Recording customer values and requirements
- Contrasting service delivery with product provision
- Assessing customer satisfaction across quality, flexibility, speed, cost, and service
- Classifying customer relationships using the PRIDE checklist
- Evaluating how well the business process fulfils customer expectations
Modeling the Business Process
Selecting processes for re-engineering
- Discovering core business processes
- Selecting appropriate metrics to evaluate process performance
- Detecting business process antipatterns
- Communicating findings to senior leadership
Defining worker roles and responsibilities
- Detecting role inconsistencies using cross-reference matrices
- Representing business processes with UML activity diagrams
- Distributing activities across different roles
Analyzing the Business Process
Elaborating business processes
- Choosing suitable UML tools
- Defining process scope using UML use case diagrams
- Identifying key business actors
- Modeling alternative workflows
- Recording inefficient business activities
Examining the business structure
- Reviewing organisational infrastructure
- Mapping information flows with class diagrams
- Applying UML business stereotypes
- Defining process architecture using communication diagrams
- Eliminating restrictive structural elements
Redesigning the Business Process
Maximising the value of information technology
- Web-enabled technologies
- Interactions within social spaces
- Designing future-ready business systems
- Business intelligence solutions
- Enterprise Information Systems
Redefining customer-process boundaries
- Tailoring business processes to serve specific customer segments
- Integrating and leveraging technology opportunities
- Customising the process
- Exceeding customer expectations
Building the new process based on best business practices
- Integrating business patterns
- Addressing process anomalies
- Evaluating strategic alternatives
- Guaranteeing robust and reliable information management
Deploying the Re-engineered Process
- Re-training the workforce
- Aligning metrics with customer satisfaction levels
- Facilitating continuous process improvement
- Monitoring and measuring outcomes
- Demonstrating successful implementation
21 Hours
Testimonials (3)
What I like the most about the training was the detailed discussion and the Exercises.
Kevin Roi Rimpos - Century Pacific Food Inc.
Course - Business Process Re-engineering for Competitive Advantage
The exercises and real life examples
Gracielle Ellaine Pagaduan - Century Pacific Food Inc.
Course - Business Process Re-engineering for Competitive Advantage
Learning more about the subject matter
