Design Thinking: Empathize with Internal Clients Training Course

This instructor-led, live training in Sweden (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to solve everyday workplace challenges through gamification techniques.

By the end of this training, participants will be able to:

• Understand the principles of Design Thinking and its application to problem-solving.
• Incorporate gamification techniques to foster engagement and innovation.
• Develop creative and practical solutions to common workplace issues.
• Collaborate effectively across teams to implement problem-solving strategies.
• Apply iterative approaches to refine solutions through feedback and experimentation.

This live training in Sweden prepares teams and leaders to master the Empathize and Define stages of Design Thinking. Participants will develop skills in active listening, empathy mapping, and the 5 Whys technique to reveal root causes and craft precise, actionable problem statements for internal clients.

In this instructor-led live workshop in Sweden (online or onsite), participants will learn how to apply the five stages of Design Thinking to better understand the problems experienced by end-users of a product or service, and then develop the best approach for resolving them.

By the end of this training, participants will be able to:

• Use creative strategies to match customers' needs with technologically feasible solutions.
• Formulate a strategy to increase customer value and enhance product and service offerings.

This live, instructor-led training in Sweden (online or on-site) is designed for beginner to intermediate professionals who wish to understand and apply Design Thinking methodologies to drive innovation and improve business solutions.

By the end of this training, participants will be able to:

• Understand the core principles of Design Thinking and its role in innovation.
• Apply the five phases of Design Thinking to problem-solving.
• Utilize ideation techniques and tools to foster creativity.
• Implement Design Thinking strategies to improve processes and enhance efficiency.

This instructor-led live training in Sweden (online or onsite) targets beginner-level leaders and HR professionals seeking to learn and apply Design Thinking methodologies to foster innovation, enhance problem-solving capabilities, and effectively engage teams.

By the end of this training, participants will be able to:

• Equip participants with tools and methodologies to foster innovation and team engagement.
• Develop skills in empathy mapping, ideation, and prototyping for solving complex challenges.
• Apply Design Thinking principles to leadership and HR scenarios.
• Promote a culture of innovation within tech teams.

Overview:

The Design Thinking (DT) process encompasses five distinct stages: empathize, define the problem, ideate, prototype, and test.

In an increasingly complex world, we encounter challenges that often require specialized approaches. Design Thinking provides the framework for addressing these complex issues effectively. Mastering design thinking enables professionals to handle complexity with ease, communicate more effectively, persuade with greater efficiency, improve business outcomes, and enhance both organizational and personal behavior and performance.

• Understanding how DT functions: learning from people and problems, identifying patterns, designing models (including model drift), testing models, evaluating results, and re-engineering.
• The relationship between Design Thinking, innovation, and entrepreneurship.
• Key DT methods and tools: personas, stakeholder maps, customer journey maps, service blueprints, and business model innovation.
• Applications of DT: cultivating a design mindset, driving disruptive innovation, adopting an iterative approach, utilizing agile estimation techniques, enhancing critical thinking and problem-solving skills, fostering teamwork, preparing for leadership roles, improving communication skills, developing technological savvy, encouraging forward thinking, building intercultural and ethical competency, boosting emotional intelligence, increasing self-awareness, sharpening negotiating skills, and mastering conflict resolution.

Objectives:

• To grasp the fundamentals and nuances of DT.
• To explore key concepts, factors, theories, types, and models within DT.
• To experiment with, experience, and practice DT techniques.

Delivery:

This is a one-day (4-hour) training course structured as follows:

• Lectures (40%): Presentation of theories, concepts, models, and interactive discussions.
• Group exercises (30%): Activities focusing on group dynamics, games, group discussions, and mock conflict resolution.
• Individual activities (15%): Tasks involving writing, designing, and peer discussions.
• Other components (15%): Videos and reading materials.

Note: Due to the collaborative nature of this course, a minimum group size of 3 participants is required.

This live, instructor-led training (available online or on-site) is designed for beginner to intermediate PCB designers and electronics engineers aiming to master a complete and controlled PCB design workflow using Altium Designer.

Participants will work on a single, continuous project, progressing from initial setup and library management through schematic capture, PCB layout, and verification, to final manufacturing outputs and controlled production release.

By the end of the training, participants will be able to:

• Create and manage structured Altium Designer PCB projects.

• Develop and validate schematic designs and component libraries.

• Configure PCB rules, routing, DRC, and manufacturing constraints.

• Generate and verify fabrication, assembly, and mechanical outputs.

• Apply practical high-speed design constraints.

• Manage engineering changes and controlled re-releases.