Microsoft Dynamics 365 Customer Service Training Course

This instructor-led live training in Sweden (available online or onsite) is tailored for business analysts seeking to optimize marketing and sales workflows using Microsoft Dynamics 365.

By the end of this training, participants will be able to:

• Use various modules in Microsoft Dynamics 365 to manage process flows.
• Integrate the Power Platform into Microsoft Dynamics 365.
• Structure various common data models, such as records, segment charts, and more.
• Automate processes via Microsoft Flow integration.

This instructor-led, live training in Sweden (online or onsite) is designed for beginner to intermediate-level treasury and finance professionals who wish to strengthen their knowledge, enhance report generation, and fully utilize Dynamics 365 for financial operations.

By the end of this training, participants will be able to:

• Navigate and customize the Dynamics 365 Finance and Operations interface.
• Generate and analyze financial reports efficiently.
• Manage treasury functions, including cash flow and bank reconciliations.
• Enhance financial workflows for better operational efficiency.

This instructor-led live training in Sweden (online or onsite) is designed for participants with beginner to intermediate skill levels who aim to gain a comprehensive understanding of Dynamics 365 Sales and effectively utilize the platform to enhance their sales operations.

By the conclusion of this training, participants will be able to:

• Understand the core features and functionalities of Dynamics 365 Sales.
• Set up and configure the D365 Sales environment.
• Manage customer relationships and sales processes using D365 Sales.
• Utilize data and analytics to drive sales decisions.
• Integrate Dynamics 365 Sales with other Microsoft applications.

This live, instructor-led training in Sweden focuses on the essential principles and practical applications of Microsoft Dynamics 365 Customer Service. It empowers intermediate users to deploy omnichannel tools, automate case management, and craft personalized support journeys.

This live, instructor-led training in Sweden (delivered online or onsite) is tailored for intermediate-level customer experience analysts and marketing operations professionals aiming to use Dynamics 365 Customer Insights to consolidate customer data and execute targeted, compliant customer journeys.

By the end of this program, participants will be able to: connect and unify data sources, generate segments and measures, construct and publish journeys, and monitor and troubleshoot outcomes.

This instructor-led, live training in Sweden (online or onsite) is designed for participants ranging from beginner to intermediate levels who want to leverage the MS Dynamics 365 Sales Insights module to develop smarter sales strategies and boost customer engagement.

Upon completing this training, participants will be able to:

• Grasp the features and advantages of the Sales Insights module.
• Apply AI-driven analytics to improve sales results.
• Tailor and configure the module to meet specific business requirements.
• Utilize insights for lead scoring, assessing relationship health, and managing the sales pipeline.
• Connect Sales Insights with other Dynamics 365 modules and external tools.

This instructor-led, live session on Sweden delves into the essential concepts and practical fundamentals of Dynamics 365 F&O, empowering developers and support teams to cultivate the hands-on skills necessary for customizing ERP capabilities, integrating systems, and sustaining solutions in a professional setting.