Course Outline
Communication and Collaboration
- Communication – what is communication style and why it is important for effective goal communication, motivation, and interaction with teams and colleagues
- Components of effective communication
- Effective messaging – tools and techniques
The Modern ‘Manager’ – Team Collaboration Models and Self-Organisation
- When people ‘want to want to’, the entire team has a chance to perform well
- The desire to make independent decisions
- Aiming for one goal
- Ensuring people want one thing and are capable of achieving another
- Supporting effective self-organisation of the team as a system
- Learning through experience
Communication – Fundamentals
- Principles of effective communication,
- Leadership style and reactions,
- Proactive communication
- Barriers and disruptions,
- Feedback
- Tools and techniques for effective communication.
Roles and communication styles:
- Diagnosing and identifying preferred roles and communication styles
- Effective communication between different roles and styles,
- Colours in communication – the foundation for effective collaboration
Conflicts
- Issues and conflicts – characteristics and potential causes,
- The ‘Conflict Spiral’,
- Effective problem and conflict resolution
External Communication
- The communication process,
- Communication plan,
- Information management,
- Communication with the external environment,
- Partnership and collaboration within the organisation - SRMM® model
- Model maturity levels - Spontaneity (Ad hoc)
- Procedures (Procedural)
- Relationships (Relational)
- Integrated collaboration (Integrated)
- Predictability and forecasting (Predictive)
- With whom am I collaborating?
- Identifying Partners
- Mapping interactions with Partners
- Improvement plans
Summary – Best and Worst Practices in Communication and Team Management
Requirements
This training is designed as an interactive experience, where participant engagement exceeds 80% of the session time. Each session follows a similar dynamic: an opening exercise fostering new habits (building awareness), a mini-lecture on techniques (knowledge), and practice of new tactics and methods (skills). At the conclusion of each session, participants receive supporting materials related to the content covered. Practical exercises are summarised by mini-lectures that provide theoretical foundations and explain the basic psychological mechanisms participants experience during the workshop activities.
Testimonials (4)
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
Provided and explained very clearly a lot of foundational concepts, which fit well with the team's level of learning. The exercises were very engaging and I believe my team were comfortable and participated very well. Coordinating with the trainer as well was very seamless.
Christlan Tolentino - Canadian Blood Services
Course - Critical Thinking
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
the exercises and the way the trainer was explaining
