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 Duration 14 hours

Course Outline

Core Concepts of Advanced Knowledge Management in Microsoft 365

  • Fundamental principles of structured knowledge management
  • Designing scalable systems leveraging SharePoint and Teams
  • Utilizing metadata, versioning controls, and document libraries

Constructing and Interlinking SharePoint Knowledge Repositories

  • Establishing interconnected SharePoint sites and document libraries
  • Applying metadata columns, content types, and lookup fields
  • Creating site hierarchies and enhancing cross-site navigation

Creating Dynamic Dashboards with Power BI

  • Connecting SharePoint and Microsoft Lists data sources to Power BI
  • Building real-time dashboards to monitor knowledge assets
  • Defining KPIs and visual reports to drive data-driven insights

Tailoring Knowledge Workflows with Power Automate

  • Automating approval, review, and publishing cycles
  • Integrating Teams notifications and adaptive cards
  • Developing multi-step flows for comprehensive document lifecycle management

Building and Managing Collaborative Content Ecosystems

  • Leveraging Teams and OneNote for collaborative knowledge capture
  • Integrating SharePoint pages, Lists, and Planner boards
  • Defining governance structures, roles, and permission sets

Optimizing and Maintaining Knowledge Systems

  • Enforcing data retention, archiving, and compliance policies
  • Conducting regular audits and metadata refinements
  • Enhancing system performance and minimizing content redundancy

Best Practices for Knowledge Management in Microsoft 365

  • Reviewing core principles of knowledge system design
  • Ensuring consistency and discoverability across all content
  • Promoting adoption and engagement through user-centric experience design

Requirements

  • Proficient command of Microsoft 365 tools, including SharePoint, Teams, and OneNote
  • Prior experience in knowledge management or content strategy

Target Audience

  • Knowledge managers focused on creating structured information repositories
  • Content strategists designing interconnected knowledge ecosystems
  • IT professionals responsible for managing organizational knowledge within the Microsoft 365 platform

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