Course Outline
Introduction
• Digitization vs. Redesign: Why simply transferring paper processes to a screen is ineffective
Visualizing the Current Process
• Mapping processes from the customer’s perspective
• Quantifying time, steps, and points of attrition
Identifying Inefficiencies
• Redundant steps, paperwork, and signatures
• Excessive approvals and inter-departmental hand-offs
• Distinguishing genuine regulatory requirements from internal habits
Architecting the Target Process
• Core principles of a streamlined digital workflow
• Co-creating solutions with business, IT, risk, and compliance
• Collaborating with BA and UX teams
Transitioning from Design to Delivery
• Structuring the new process into a backlog
• Implementing in phases rather than a single major launch
• Tracking key metrics: processing time, completion rates, and digital adoption
Case Study
• Redesigning a bank’s loan, credit card, and insurance applications to achieve a 5-minute, single-signature flow, down from 30+ minutes
Practical Application
• Redesigning a process within the participant’s own organization
Recap and Future Actions
Requirements
Prerequisites
• No prior familiarity with process modeling notations is necessary
• Practical experience with business processes in any capacity
Intended Audience
• Product Owners and product managers
• Business analysts and process owners
• Operations and back-office managers
• Teams involved in digitizing services within banking, insurance, utilities, and public administration
Testimonials (1)
Friendly, plenty of breaks to think about what we have learnt and lovely guy.
