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Course Outline
Introduction to ChatGPT in the Public Sector
- Overview of ChatGPT and its operational mechanisms
- Application scenarios in government workflows
- Capabilities, constraints, and ethical usage guidelines
Writing and Editing Official Communication
- Generating initial drafts for memos, emails, and reports
- Enhancing tone, clarity, and plain language usage
- Tailoring content for diverse audiences or formats
Summarization and Information Extraction
- Condensing extensive policy or research documents
- Identifying critical points and actionable items
- Organizing summaries for briefings or meetings
Prompt Design for Government Use
- Fundamental and advanced prompting strategies
- Effective use of examples and role-based instructions
- Developing reusable prompt templates for recurring tasks
Translation and Multilingual Support
- Translating internal and external communications
- Maintaining a professional tone across languages
- Utilizing ChatGPT for inclusive and accessible language
Productivity and Task Automation
- Ideation and concept generation for initiatives
- Creating content from structured data (e.g., spreadsheets)
- Generating outlines for presentations or briefings
Compliance, Security, and Ethical Use
- Data privacy concerns and information sharing risks
- Adhering to internal AI and IT policies
- Fostering public trust through responsible implementation
Summary and Future Steps
Requirements
- Basic knowledge of digital tools commonly used in public sector settings
- No previous experience with AI or ChatGPT is necessary
- Experience in drafting, reviewing, or managing official communications is advantageous
Audience
- Public service teams and administrative staff
- Policy analysts and government communicators
- Professionals aiming to enhance productivity using AI-driven tools
7 Hours
Testimonials (1)
I got to learn more about Microsoft Copilot, something that I thought was the same as chatGPT but I got to discover more exciting options that I will forever use to make my life easy.