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 Duration 16 hours

Course Outline

1. Foundations of Lean Thinking (2 hours)

  • Defining Lean: Historical origins and modern evolution
  • Core Lean Principles: Value, Flow, Pull, and Pursuit of Perfection
  • Identifying types of waste (muda) in service industries

2. Applying Lean to Requirements and Project Management (4 hours)

  • Capturing the Voice of the Customer (VOC)
  • Advanced prioritization methods: MoSCoW, WSJF, and Effort-Impact Matrix
  • A3 Thinking: Structure and practical application in projects
  • Brief comparative analysis: Lean vs. Agile vs. Six Sigma

3. Lean Kanban Systems (4 hours)

  • Core components and fundamentals of the Kanban system
  • Effective board administration and design
  • Implementing Pull systems and Work In Progress (WIP) limits
  • Key flow metrics: Lead Time, Cycle Time, and Takt Time

4. Lean Process Improvement (4 hours)

  • Value Stream Mapping (VSM) techniques
  • Systematic identification of waste in banking operations
  • Strategies for KAIKAKU (radical breakthrough improvement)

5. Additional Lean Tools (2 hours)

  • GEMBA: Going to the source
  • KAIZEN: Continuous improvement mindset
  • Root cause analysis using Ishikawa diagrams and the 5 Whys
  • POKA-YOKE: Error-proofing mechanisms

Conclusion and Future Actions

Requirements

  • A solid grasp of fundamental project management concepts
  • Practical experience with business or banking process workflows
  • Basic familiarity with Agile or Lean frameworks

Target Audience

  • Process managers and business analysts
  • Project managers within banking and financial services
  • Professionals responsible for requirements definition and process optimization

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