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Duration 16 hours
Course Outline
1. Foundations of Lean Thinking (2 hours)
- Defining Lean: Historical origins and modern evolution
- Core Lean Principles: Value, Flow, Pull, and Pursuit of Perfection
- Identifying types of waste (muda) in service industries
2. Applying Lean to Requirements and Project Management (4 hours)
- Capturing the Voice of the Customer (VOC)
- Advanced prioritization methods: MoSCoW, WSJF, and Effort-Impact Matrix
- A3 Thinking: Structure and practical application in projects
- Brief comparative analysis: Lean vs. Agile vs. Six Sigma
3. Lean Kanban Systems (4 hours)
- Core components and fundamentals of the Kanban system
- Effective board administration and design
- Implementing Pull systems and Work In Progress (WIP) limits
- Key flow metrics: Lead Time, Cycle Time, and Takt Time
4. Lean Process Improvement (4 hours)
- Value Stream Mapping (VSM) techniques
- Systematic identification of waste in banking operations
- Strategies for KAIKAKU (radical breakthrough improvement)
5. Additional Lean Tools (2 hours)
- GEMBA: Going to the source
- KAIZEN: Continuous improvement mindset
- Root cause analysis using Ishikawa diagrams and the 5 Whys
- POKA-YOKE: Error-proofing mechanisms
Conclusion and Future Actions
Requirements
- A solid grasp of fundamental project management concepts
- Practical experience with business or banking process workflows
- Basic familiarity with Agile or Lean frameworks
Target Audience
- Process managers and business analysts
- Project managers within banking and financial services
- Professionals responsible for requirements definition and process optimization
Testimonials (4)
The training was practical and straight forward
Mutu Bengui - EMIS - Empresa Interbancaria de Servicos, S.A
Course - Agile Product Management - Growth Marketing
workshops, practical cases
Joanna Nowak - LKQ Polska Sp. z o. o.
Course - Introduction to Agile Testing
Friendly, plenty of breaks to think about what we have learnt and lovely guy.
Leanne - Welsh Revenue Authority
Course - Agile Business Analysis
I really enjoyed the mix of practical with theory. The trainer was also exteremly knowledgable and answered all our questions perfectly