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 Duration 16 hours (2 days)

Course Outline

1. Introduction to Lean Thinking (2 hours)

  • Defining Lean: Its origins and evolution
  • Core Lean Principles: Value, Flow, Pull, and Perfection
  • Identifying types of waste (muda) in service industries

2. Applying Lean to Requirements and Project Management (4 hours)

  • Capturing the Voice of the Customer (VOC)
  • Prioritization methods: MoSCoW, WSJF, and the Effort-Impact Matrix
  • A3 Project Thinking: Structure and practical application
  • Comparative overview: Lean vs. Agile vs. Six Sigma

3. Lean Kanban (4 hours)

  • Fundamental components and elements of the Kanban system
  • Effective board management practices
  • Managing Pull systems and Work In Progress (WIP) limits
  • Key Flow indicators: Lead Time, Cycle Time, and Takt Time

4. Lean Application in Processes (4 hours)

  • Value Stream Mapping (VSM)
  • Pinpointing waste in banking processes
  • Implementing KAIKAKU

5. Additional Lean Tools (2 hours)

  • GEMBA observations
  • KAIZEN initiatives
  • Root cause analysis: Ishikawa diagrams and the 5 Whys technique
  • POKA-YOKE error-proofing

Summary and Next Steps

Requirements

  • A foundational understanding of core project management concepts
  • Practical experience with process workflows in a business or banking environment
  • Familiarity with Agile or Lean methodologies

Target Audience

  • Process managers and business analysts
  • Project managers working in the banking and financial services sectors
  • Professionals responsible for requirements gathering and continuous process improvement

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