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Duration 16 hours (2 days)
Course Outline
1. Introduction to Lean Thinking (2 hours)
- Defining Lean: Its origins and evolution
- Core Lean Principles: Value, Flow, Pull, and Perfection
- Identifying types of waste (muda) in service industries
2. Applying Lean to Requirements and Project Management (4 hours)
- Capturing the Voice of the Customer (VOC)
- Prioritization methods: MoSCoW, WSJF, and the Effort-Impact Matrix
- A3 Project Thinking: Structure and practical application
- Comparative overview: Lean vs. Agile vs. Six Sigma
3. Lean Kanban (4 hours)
- Fundamental components and elements of the Kanban system
- Effective board management practices
- Managing Pull systems and Work In Progress (WIP) limits
- Key Flow indicators: Lead Time, Cycle Time, and Takt Time
4. Lean Application in Processes (4 hours)
- Value Stream Mapping (VSM)
- Pinpointing waste in banking processes
- Implementing KAIKAKU
5. Additional Lean Tools (2 hours)
- GEMBA observations
- KAIZEN initiatives
- Root cause analysis: Ishikawa diagrams and the 5 Whys technique
- POKA-YOKE error-proofing
Summary and Next Steps
Requirements
- A foundational understanding of core project management concepts
- Practical experience with process workflows in a business or banking environment
- Familiarity with Agile or Lean methodologies
Target Audience
- Process managers and business analysts
- Project managers working in the banking and financial services sectors
- Professionals responsible for requirements gathering and continuous process improvement
Testimonials (4)
The training was practical and straight forward
Mutu Bengui - EMIS - Empresa Interbancaria de Servicos, S.A
Course - Agile Product Management - Growth Marketing
trainer knowledge
SUNEEL jee - House of Spices India
Course - Six Sigma LEAN Yellow Belt
workshops, practical cases
Joanna Nowak - LKQ Polska Sp. z o. o.
Course - Introduction to Agile Testing
Friendly, plenty of breaks to think about what we have learnt and lovely guy.