Conflict Management Training Course

This highly interactive course combines individual and group discussions with practical skills training, enabling participants to exchange ideas and advance their capabilities.

Target Audience

Any professional seeking to improve their assertiveness skills.

Course Aim

The primary objective is to boost confidence and enhance participants' ability to communicate assertively and confidently with both colleagues and customers.

Learning Objectives

Upon completion of the programme, participants will be able to:

• Identify and overcome obstacles to assertive behaviour
• Recognise assertive behavioural patterns in themselves and others, and apply effective strategies to manage them
• Communicate effectively with diverse individuals to achieve mutually beneficial outcomes whenever possible
• Handle challenging situations with confidence

Objective

This training aims to review and enhance the competencies required to achieve business goals, both in individual tasks and teamwork. The focus is on participants acquiring skills such as:

• Establishing an effective communication style with others
• Practically analyzing communication barriers and applying active techniques to prevent them
• Building supportive relationships within assemblies
• Enhancing effective teamwork
• Understanding mutual influence between teams and units
• Mastering various conflict management techniques
• Adopting constructive attitudes and behaviors, such as maintaining an assertive posture

Methodology

The training is designed as an interactive experience, with participants actively engaged for over 80% of the time. Each session follows a consistent dynamic: starting with exercises to build awareness, followed by mini-lectures on techniques (knowledge), and concluding with practice of new tactics and skills. After each session, participants receive support materials covering the topics discussed.

Practical materials are accompanied by mini-lectures that explain the theoretical foundations and fundamental psychological mechanisms underlying the experiences participants encounter during the training.

Course Objectives:

• Recognise the importance of managing one's own behaviour before attempting to influence the actions of others
• Evaluate the strengths and limitations of different communication channels
• Effectively manage relationships with both internal and external customers and stakeholders

Course Delivery Method

This course employs a dynamic and interactive approach, combining the following elements:

• Guided group discussions
• Visual slide presentations
• Practical exercises
• Real-world case studies

Audience

Staff who need to be fully aware of the issues surrounding Communicating and Influencing:

• Their colleagues
• Their bosses
• Their internal and external customers and stakeholders

Format of the course

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the end of the course, delegates will be able to:

• Appreciate the need to manage their own behaviour before they can influence others’ behaviour
• Understand the strengths and weaknesses of the various communications media available
• Manage their internal and external customers and stakeholders
• Explain how to deal with the difficult situations they may encounter in the office

Target Audience

• This course is designed for staff members who require a comprehensive understanding of the challenges involved in influencing others and managing conflict, specifically regarding their interactions with: 
  • Colleagues
  • Management
  • Internal and external customers and stakeholders

Course Objectives

Upon completion of this course, participants will be equipped to:

• Recognize the importance of regulating their own behavior as a prerequisite for influencing the behavior of others
• Evaluate the strengths and limitations of different communication channels
• Effectively manage relationships with internal and external customers and stakeholders

Course Format

The training will be highly interactive, combining the following elements:

• Guided group discussions
• Slide-based presentations
• Practical exercises 
• Real-world case studies

This two-day program is tailored for professionals aiming to secure superior results in negotiations with clients, vendors, and internal colleagues. It imparts the strategies and techniques employed by successful negotiators, fostering the self-assurance required to excel.

Participants will explore various negotiating styles and learn how to enhance their influence while safeguarding key relationships. The course is highly interactive, blending lectures, discussions, coaching sessions, and practical exercises.