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Course Outline
Module 1: Self and Social Awareness
- Drivers of behavioral patterns
- Distinguishing between role-appropriate behavior and unacceptable conduct within a business context
- Feedback: Perceptions and interpersonal dynamics
Module 2: Communication
- Mechanisms of interpersonal exchange
- Pros and cons of different communication mediums
- Defining and achieving effective communication
- Integrating individual thinking and learning styles into daily operations
Module 3: Emotional Intelligence
- The impact of emotions on behavior
- The significance of EQ versus traditional IQ
- Goleman’s five pillars of Emotional Intelligence:
- Self-Awareness
- Self-Management
- Motivation
- Empathy
- Social Skills
Module 4: Delegation
- Foundations of effective delegation
- The delegation process and its key stages
Module 5: Transactional Analysis
- Understanding reactive and active behaviors in professional settings
- Strategies for building rapport with peers and clients
- The value of genuine rapport in interpersonal dynamics
Module 6: Stakeholder Management
- Meeting stakeholder expectations
- Analysis of internal and external stakeholder profiles
Module 7: Navigating Change
- Nine fundamental principles of change management
- Emotional responses to organizational change
- Managing resistance and leveraging its potential benefits
Module 8: Conflict Resolution
- Root causes of workplace conflict
- Stages in managing conflict:
- Analyzing the source of conflict
- Understanding all parties' positions
- Implementing resolution strategies
- Application of Kilmann’s Five Conflict-Handling Modes
- Bridging gaps between parties
21 Hours
Testimonials (2)
Training was tailored to my needs
Patricia - Embraer
Course - Influencing and Avoiding Conflict
As it was a 1:1, the personalization of the content.
