Influencing and Avoiding Conflict Training Course

Target Audience

This program is designed for individual contributors, managers, and team leaders whose professional success hinges on the ability to communicate clearly, ensure they are understood, and positively influence how others perform, thereby fostering constructive working relationships.

Course Description

Success for both individuals and teams relies heavily on the capacity to communicate effectively, whether in face-to-face settings or through virtual channels. Every interaction shapes how you are perceived and offers an opportunity to build trust and exert positive influence. Whether engaging in one-on-one discussions, addressing a large audience, conveying information to a project team, or delivering challenging messages, effective communication is a powerful tool for achieving your objectives.

This course enhances your ability to focus on desired outcomes, connect with your audience, and craft messages for clarity and impact. Creating an environment that supports open discussion and continuous dialogue is essential for communication success. The skills covered in this course will strengthen your ability to take control and make choices in every type of conversation, influence without formal authority, and improve the quality of relationships and overall productivity.

Objective

This training aims to review and enhance the competencies required to achieve business goals, both in individual tasks and teamwork. The focus is on participants acquiring skills such as:

• Establishing an effective communication style with others
• Practically analyzing communication barriers and applying active techniques to prevent them
• Building supportive relationships within assemblies
• Enhancing effective teamwork
• Understanding mutual influence between teams and units
• Mastering various conflict management techniques
• Adopting constructive attitudes and behaviors, such as maintaining an assertive posture

Methodology

The training is designed as an interactive experience, with participants actively engaged for over 80% of the time. Each session follows a consistent dynamic: starting with exercises to build awareness, followed by mini-lectures on techniques (knowledge), and concluding with practice of new tactics and skills. After each session, participants receive support materials covering the topics discussed.

Practical materials are accompanied by mini-lectures that explain the theoretical foundations and fundamental psychological mechanisms underlying the experiences participants encounter during the training.

This instructor-led, live training in Sweden (online or onsite) is designed for anyone looking to enhance their coaching and communication capabilities.

Upon completion of this training, participants will be able to:

• Grasp the influence of coaching and effective communication on peer-to-peer engagement.
• Learn and apply best practices for coaching and communication.
• Enhance their communication and influencing skills.
• Conduct coaching sessions with confidence.

Purpose

The demand for professionals who possess strong business insight, interpersonal competence, and leadership abilities has reached unprecedented levels. This course is designed to provide practitioners from all fields with the essential knowledge and skills required to collaborate and communicate effectively.

By bridging the gap between specialist and non-specialist individuals, this program focuses on enhancing communication across all business areas. Through the inclusion of practical strategies, real-world examples, and actionable tips, it supports your development into a more impactful communicator and collaborator—whether you are an emerging leader or a seasoned professional.

The primary objective is to bolster professional effectiveness by complementing technical 'hard skills' with crucial 'soft skills'. Participants will:

• Gain the ability to integrate more seamlessly into organizations by understanding organizational dynamics beyond their specific function
• Learn optimal methods for collaborating and conveying technical concepts, ensuring mutual benefit for both speaker and listener
• Develop improved capability in presenting specialist information to non-expert audiences

Course Format

• Interactive lectures and group discussions.
• Hands-on problem-solving sessions.

Customization Options

• For bespoke training arrangements, please contact us directly.

Course Objectives:

• Recognise the importance of managing one's own behaviour before attempting to influence the actions of others
• Evaluate the strengths and limitations of different communication channels
• Effectively manage relationships with both internal and external customers and stakeholders

Course Delivery Method

This course employs a dynamic and interactive approach, combining the following elements:

• Guided group discussions
• Visual slide presentations
• Practical exercises
• Real-world case studies

Audience

Staff who need to be fully aware of the issues surrounding Communicating and Influencing:

• Their colleagues
• Their bosses
• Their internal and external customers and stakeholders

Format of the course

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the end of the course, delegates will be able to:

• Appreciate the need to manage their own behaviour before they can influence others’ behaviour
• Understand the strengths and weaknesses of the various communications media available
• Manage their internal and external customers and stakeholders
• Explain how to deal with the difficult situations they may encounter in the office

Do you want to:

• understand why some people do not respond to what you say to them,
• improve your relationship with your spouse, children, boss, co-worker, etc...
• expand the scope of their personal skills in communication with other people,
• learn how to quickly feel better, safer, quieter and just as you like,
• make other people interested in your own person and to make them to like you

this course is for you!

Communication tools that you learn are from different fields of NLP, psychology, psychotherapy, hypnotherapy. This accumulated knowledge based on the latest research and developments in these areas. Hundreds of hours of study, reading, listening and viewing materials, books and movies, and psychological consultations available in the form of a lecture with exercises.

Upon completion of this session, participants will be capable of:

• Enhancing clarity, confidence, and professionalism in both verbal and written interactions.
• Applying strategies to structure messages effectively for diverse audiences.
• Refining grammar, vocabulary, and tone to suit business contexts.
• Avoiding common communication pitfalls and potential misunderstandings.
• Developing active listening and constructive feedback skills to improve workplace dynamics.

This instructor-led, live training in Sweden (online or onsite) is aimed at intermediate-level professionals across various roles who wish to improve oral and written communication in workplace settings.

By the end of this training, participants will be able to:

• Improve clarity and precision in message transmission, reducing misunderstandings.
• Develop active listening and empathy skills to strengthen team interactions.
• Structure ideas effectively in meetings, emails, and presentations.
• Encourage assertiveness and the ability to give and receive feedback constructively.
• Enhance communication in situations of conflict, negotiation, and teamwork.

This instructor-led, live training in Sweden (online or onsite) is aimed at beginner-level to intermediate-level leaders and managers who wish to adopt feedforward techniques to improve team engagement, coaching, and performance conversations.

"High-Impact Communication Skills," designed to equip participants with the essential tools for clear, confident, and influential communication. In today's business environment, the ability to convey ideas effectively is paramount. This training addresses two of the most critical aspects of professional communication: mastering interpersonal skills and delivering powerful public presentations.

The program takes a holistic approach, beginning with foundational communication principles and then moving to a dedicated module on overcoming the fear of public speaking. Participants will then learn practical, actionable techniques to structure and deliver compelling presentations. The entire learning experience is underpinned by the principles of Emotional Intelligence, empowering participants to communicate with greater empathy, awareness, and impact.

By the end of this training, participants will be able to:

• Apply practical techniques for clearer, more empathetic, and objective interpersonal communication.
• Implement proven strategies to manage public speaking anxiety and project confidence.
• Structure a compelling presentation with a clear opening, logical flow, and memorable conclusion.
• Deliver presentations in an engaging manner, utilizing effective body language and vocal variety.
• Identify the core principles of Emotional Intelligence and use them to build stronger professional relationships.
• Develop a personal action plan to continue fostering their communication and presentation skills

This instructor-led, live training in Sweden (online or onsite) is aimed at managers, supervisors, and technical professionals transitioning into leadership roles who wish to use structured leadership frameworks and communication tools to strengthen authority, delegation, and team performance in growing organizations.

By the end of this training, participants will be able to:

• Define and apply clear leadership authority and accountability within their scope.
• Delegate tasks and outcomes effectively while maintaining performance oversight.
• Conduct structured, direct, and constructive performance conversations.
• Communicate expectations clearly to improve engagement and cross-functional alignment.

This instructor-led, live training in Sweden (online or onsite) is aimed at medical professionals, physician leaders, and clinical trainers who wish to strengthen their presentation skills, assertive communication, peer influence, and scientific storytelling abilities in high-stakes medical settings.

This instructor-led, live training in Sweden (online or onsite) is designed for managers and executives who want to implement the right tools, skills, and methodologies to manage distributed teams.

By the end of this training, participants will be able to:

• Analyze remote leadership frameworks and structures to successfully transition to a remote working model.
• Foster trust, set clear objectives, cultivate culture, and enhance teamwork to build a productive and effective distributed team.
• Leverage existing tools and technologies to enhance virtual communication and collaboration.
• Apply goal-setting and project management techniques to evaluate the performance of remote teams.

Audience

Managers, Team Leaders, and staff members who feel that:

• They are attending too many meetings
• Their time is being “stolen” by other people
• They cannot get to the bottom of their day’s work because of a lack of planning, foresight or prioritisation

Format of the course

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the end of the course, delegates will be able to:

• Appreciate the need to manage meetings effectively – respecting the time pressures of those whom they invite to meetings
• Follow the standard processes for calling, managing and preparing the output of meetings
• Appreciate more widely some of the ways of managing themselves and their time more efficiently: to work smarter not harder…