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Course Outline
Understanding Self and Others
- Exploring the drivers behind our behavioural patterns
- Distinguishing between acceptable behaviours required by our professional roles and those that are not
- Understanding feedback: How others perceive and relate to us
Communication Fundamentals
- Methods for effective interaction with others
- Pros and cons associated with various communication media
- Defining effective communication and strategies for achieving it
- Identifying individual thinking and learning styles and applying them to daily work tasks
Emotional Intelligence
- The nature of emotions and their impact
- The significance of understanding Emotional Quotient (EQ) compared to the traditional Intelligence Quotient (IQ)
- Goleman’s five stages of Emotional Intelligence:
- Self-Awareness
- Self-Management
- Motivation
- Empathy
- Social Skills
Transactional Analysis
- Understanding why we behave or react in specific ways towards colleagues and customers
- Techniques for building rapport with colleagues and customers
- The advantages of establishing "True Rapport" in interpersonal relationships
Stakeholder Management
- Strategies for satisfying stakeholder needs
- Conducting stakeholder analysis for both internal and external groups
Navigating Change
- Key principles of change (9 core concepts)
- Emotional responses to change
- Understanding resistance to change and identifying its potential benefits
Requirements
Target Audience
This course is designed for staff who require a comprehensive understanding of the key issues involved in communication and influencing, including:
- Interactions with colleagues
- Engagement with senior management
- Management of internal and external customers and stakeholders
14 Hours
Testimonials (3)
All interaction between Elodie and us . Good ratio theory/practice.
Hayere Nathalie - Axway
Course - Communicating and Influencing For Team Members
Elodie is really lively and energetic. She knows her subject well and engages everybody during the session.
Victor - Axway
Course - Communicating and Influencing For Team Members
Excellent trainer, with the speech completely tailorerd to the audience. A lot of content.