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Duration 8 hours
Course Outline
Core Principles of Effective Communication
The Value of Clear and Concise Expression
- The 7 Cs of communication: Clarity, Conciseness, Coherence, Correctness, Courtesy, Consideration, and Completeness
- Recognizing typical communication obstacles and strategies to resolve them
- Distinguishing between formal and informal communication styles
Excellence in Verbal Interaction
- Articulation & Pronunciation: Ensuring clear and confident delivery
- Pace & Intonation: Projects professionalism and engagement
- Active Listening: A cornerstone of meaningful dialogue
- Managing Complex Discussions & Delivering Constructive Feedback
Essentials of Business Writing
Writing with Precision, Accuracy, and Brevity
- Grammar and Punctuation: Identifying and correcting frequent errors
- Professional structuring of emails, reports, and formal letters
- Selecting the appropriate tone for specific business scenarios
Best Practices in Digital Email Communication
Professional Email Etiquette: Guidelines to Follow and Avoid
- Designing emails for maximum impact and efficiency
- Managing sensitive or challenging correspondence via email
- Leveraging AI and digital tools for grammar and tone verification
Conclusion & Action Plan
- Summary of key insights and personal reflection
- Commitment to continuous professional development
Pedagogical Approaches
- Interactive Discussions & Exercises – Engaging participants through practical, real-world contexts
- Role-Playing & Simulations – Practicing effective verbal interaction skills
- Group Work & Peer Review – Learning from colleagues' writing and speaking approaches
- Practical Writing & Editing Tasks – Gaining hands-on experience in refining business communication
Requirements
Intended Audience: Professionals aiming to strengthen their oral and written English communication abilities.
Testimonials (4)
The good relationship that was established from the outset with the trainer and the group. The trainer adapted to the team's dynamics and understood our needs perfectly. It was both super helpful and fun.
Roger Negrete - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
the teacher
Maria Tudela - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
The way Sarah conducts the course and explains things.
Maria Garcia Donday - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
Monika inspired me; She has great communication skills, communicates clearly and very direct, which I admire a lot
