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Course Outline

Introduction to Communication

  • The communication process and its key stages
  • The role of verbal and nonverbal communication
  • Techniques and tools for clear, effective communication

Core Principles of Effective Communication in Professional Settings

  • Self-analysis of individual communication styles
  • Common errors in communication
  • Identifying and overcoming communication barriers
  • The stages of developing interpersonal contact
  • Differences between direct and telephone communication

Communication Within Organizations

  • Network communication structures in the workplace
  • Information flow models and their optimization
  • Defining tasks and internal communication tools

Mastering Effective Conversations

  • Developing self-image as both sender and receiver of messages
  • Factors influencing the quality of professional interactions
  • Active listening as a core communication tool
  • Overcoming factors that hinder hearing and understanding
  • The art of asking impactful questions
  • Psychological mechanisms and techniques for influence

Team Building and Its Impact on Cooperation

  • Stages of team development, including operational principles and potential risks
  • Strategies for working effectively at each stage
  • Identifying and managing team roles

Managing Conflict and Competition in Groups

  • Identifying sources and types of conflict
  • Strategies for effective conflict resolution
  • Competition within teams: benefits and drawbacks

Analysis of conflict sources and types

Harmonious relationships and assertive behavior concepts

  • Defining the concept of assertiveness
  • Understanding personal rights in communication
  • Determining when assertiveness is appropriate
  • Differentiating between aggressive, submissive, and assertive behaviors
  • Constructing "I" messages for assertive expression of opinions and emotions
  • Overcoming the fear of saying "no"
  • Self-assertive communication from an internal perspective

Mutual Respect and Managing Agreements or Refusals

  • The ability to deny requests or decline admission
  • The ability to argue positions effectively
  • Recognizing and navigating manipulation
  • Accepting and responding to positive and negative criticism
  • Providing constructive feedback
 14 Hours

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