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Course Outline
Introduction to Communication
- The communication process and its key stages
- The role of verbal and nonverbal communication
- Techniques and tools for clear, effective communication
Core Principles of Effective Communication in Professional Settings
- Self-analysis of individual communication styles
- Common errors in communication
- Identifying and overcoming communication barriers
- The stages of developing interpersonal contact
- Differences between direct and telephone communication
Communication Within Organizations
- Network communication structures in the workplace
- Information flow models and their optimization
- Defining tasks and internal communication tools
Mastering Effective Conversations
- Developing self-image as both sender and receiver of messages
- Factors influencing the quality of professional interactions
- Active listening as a core communication tool
- Overcoming factors that hinder hearing and understanding
- The art of asking impactful questions
- Psychological mechanisms and techniques for influence
Team Building and Its Impact on Cooperation
- Stages of team development, including operational principles and potential risks
- Strategies for working effectively at each stage
- Identifying and managing team roles
Managing Conflict and Competition in Groups
- Identifying sources and types of conflict
- Strategies for effective conflict resolution
- Competition within teams: benefits and drawbacks
Analysis of conflict sources and types
Harmonious relationships and assertive behavior concepts
- Defining the concept of assertiveness
- Understanding personal rights in communication
- Determining when assertiveness is appropriate
- Differentiating between aggressive, submissive, and assertive behaviors
- Constructing "I" messages for assertive expression of opinions and emotions
- Overcoming the fear of saying "no"
- Self-assertive communication from an internal perspective
Mutual Respect and Managing Agreements or Refusals
- The ability to deny requests or decline admission
- The ability to argue positions effectively
- Recognizing and navigating manipulation
- Accepting and responding to positive and negative criticism
- Providing constructive feedback
14 Hours
Testimonials (7)
The interaction and the food are indeed engaging.
Claudio - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Many exersice
Nina - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Role playing session
Wiyani - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The scenario exercises
Farizky - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The topic about communication
Galih - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Many interactive exchange
Muhammad Rizki - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The practical by implementing tbe theory into reality