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Course Outline

Foundation Tools

  • Define clear communication goals
  • Establish a shared understanding of roles
  • Identify the most effective requirements and processes to achieve communication outcomes
  • Recognize and leverage common ground for successful interactions
  • Team Exercise

The Communication Process

  • Stages of communication
  • Preparing the message
  • Adapting the message to the audience
  • Delivering the message effectively
  • Identifying barriers to communication
  • Communication Exercise-Case Studies

Communication Skills

  • Exercise choice and control
  • Apply emotional intelligence
  • Utilize the four key components
  • Build trust
  • Establish rapport
  • Adopt outcome thinking
  • Listen for understanding
  • Express ideas without provoking
  • Ask questions to gain specifics
  • Summarize effectively

Influencing

  • Expand your skill set
  • Apply an influencing framework
  • Follow key guidelines
  • Understand personal needs and motivations
  • Develop an influencing strategy
  • Influencing Exercise-Planning and Practice

Challenging Situations: Understanding and Managing Conflict

  • Communicate non-defensively
  • Communication Exercise-Real Plays
  • Facilitate team communication
  • Address challenging behaviors
  • Team Exercise-Difficult Situations

Summary and Action Plans

  • Review lessons learned and create plans for ongoing development
 21 Hours

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