Course Outline
Beginner Level – Founding Knowledge: AI Basics and ChatGPT Essentials
Introduction to Artificial Intelligence
- Defining Artificial Intelligence (AI)
- Core concepts: machine learning, deep learning, and natural language processing
- Real-world examples of AI in business and daily life
Large Language Models (LLMs) and ChatGPT
- Mechanisms behind LLMs
- Overview of ChatGPT's core capabilities
- Distinguishing between various ChatGPT versions
Getting Started with ChatGPT
- Navigating the interface and accessing the tool
- Understanding the relationship between prompts, responses, and context
- Creating initial prompts: exploring basic uses and constraints
Practical Applications for Daily Tasks
- Leveraging ChatGPT for writing, summarization, and ideation
- Drafting templates, emails, and reports efficiently
- Utilizing ChatGPT for scheduling assistance and communication support
Responsible Usage and Best Practices
- Addressing bias, data privacy, and ethical considerations
- Calibrating expectations regarding accuracy and the need for verification
- Practical session: exercises in AI-assisted decision-making
Intermediate Level – Enhancing Efficiency with ChatGPT
Prompt Engineering and Optimization
- Crafting structured prompts for consistent results
- Effectively utilizing examples, roles, and constraints
- Iterating and refining responses for better quality
Integrating ChatGPT with Productivity Suites
- Connecting ChatGPT with Google Workspace (Docs, Sheets, Gmail)
- Integrating with Microsoft 365 (Word, Excel, Teams)
- Automating document creation, meeting notes, and task tracking
Applications in Agile and Technical Processes
- Generating and polishing user stories and acceptance criteria
- Drafting sprint documentation and retrospectives
- Supporting backlog refinement and task estimation
Collaborative AI Workflows
- Team-based prompting strategies and feedback loops
- Developing a shared repository of AI knowledge
- Group exercise: simulating real-world AI-assisted tasks
Hands-on Practice and Use Cases
- Utilizing ChatGPT as a meeting assistant
- Using ChatGPT as a writing coach
- Partnering with ChatGPT for process improvement brainstorming
Advanced Level – Customization, Integration, and Governance
AI in Development and Data Projects
- Writing and refactoring code with ChatGPT
- Leveraging ChatGPT for API documentation and test scripts
- Supporting SQL queries and data analysis
Customizing and Extending ChatGPT
- Building Custom GPTs for specific organizational needs
- Enhancing functionality through plugins and integrations
- Exploring the OpenAI API for advanced automation
Security, Ethics, and Governance
- Formulating corporate policies for AI usage
- Ensuring data security and responsible implementation
- Meeting compliance with privacy and regulatory standards
Building AI-Driven Solutions
- Designing productivity dashboards powered by AI
- Connecting ChatGPT to business systems via APIs
- Automation scenarios: reporting, data validation, and analysis
Capstone Project: AI in Practice
- Identifying a genuine organizational challenge
- Designing and deploying an AI-based solution using ChatGPT
- Presenting results and receiving peer feedback
Summary and Future Directions
Requirements
- Basic proficiency in general computer operations
- Prior experience with text-based applications or office suites
- Comfort using online collaboration platforms
Intended Audience
- Administrative and support professionals
- Technical personnel and engineers
- Project managers and software developers
Testimonials (1)
Able to pivot upon audience suggestions - ie able to create a real AI agent scenario on the spot.
