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 Duration 35 hours

Course Outline

Day 1: Intro to ISO 9001 and starting QMS implementation

  • Course goals and structure
  • Overview of ISO, management systems, and the ISO 9000 family
  • Foundations of quality and ISO 9001-based QMS
  • Initiating the QMS implementation process
  • Leadership and organizational commitment
  • Quality policy development
  • Defining roles, responsibilities, and authorities

Day 2: Developing the QMS implementation plan

  • Understanding the organizational context
  • Defining the QMS scope
  • Addressing risks and opportunities
  • Setting quality objectives
  • Managing change
  • Resource allocation
  • Competence development

Day 3: Executing QMS implementation

  • Communication and awareness strategies
  • Managing documented information
  • Defining product and service requirements
  • Product and service design and development
  • Outsourcing processes
  • Production and service delivery
  • Monitoring, measurement, analysis, and evaluation

Day 4: QMS monitoring, continual improvement, and audit preparation

  • Conducting internal audits
  • Management reviews
  • Handling nonconformities and corrective actions
  • Driving continual improvement
  • Preparing for the certification audit
  • Course wrap-up

Day 5: Certification Examination

Requirements

A solid grasp of ISO 9001 fundamentals and a comprehensive understanding of implementation principles.

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