Soft Skills Training in Uppsala

This live, instructor-led course on Uppsala (available online or on-site) is designed for entry-level office managers seeking to enhance their knowledge and proficiency in filing techniques and documentation management.

Upon completing this training, participants will be equipped to:

• Grasp the core principles of efficient filing systems.
• Master techniques for administering and overseeing both physical and electronic documents.
• Cultivate the ability to create, maintain, and archive records effectively.
• Leverage documentation best practices to boost organizational productivity.

This instructor-led, live training in Uppsala (online or onsite) is designed for beginner-level professionals who wish to explore fundamental ethical theories, develop ethical decision-making skills, and understand the role of protocol in maintaining integrity and professionalism.

By the end of this training, participants will be able to:

• Understand fundamental ethical theories and principles.
• Develop skills for ethical decision-making.
• Recognize the significance of protocol in professional settings.
• Learn to navigate ethical dilemmas and conflicts of interest.
• Understand the role of ethics and protocol in different industries.

This instructor-led, live training in Uppsala (online or onsite) is aimed at participants at all levels, including employees, team leaders, and HR professionals, who wish to understand workplace harassment, prevent it, and foster an inclusive and respectful workplace culture.

By the end of this training, participants will be able to:

• Understand what constitutes workplace harassment and its various forms.
• Identify behaviors that contribute to a respectful workplace.
• Respond effectively to harassment incidents.
• Recognize the legal and organizational policies surrounding harassment prevention.
• Promote a positive, inclusive, and respectful workplace culture.

This instructor-led, live training in Uppsala (online or onsite) is aimed at beginner-to-intermediate level hospitality staff who wish to enhance their skills for providing excellent service.

By the end of this training, participants will be able to:

• Gain knowledge and skills in formal etiquette, focusing on hosting, dining, and serving.
• Understand serving protocols and the rationale behind them, enabling staff to execute these guidelines proficiently.
• Improve customer service quality, and strengthen communication and interpersonal skills for better interaction with guests.
• Understand diverse cultural etiquettes and sensitivities, ensuring respectful and appropriate service to all guests.
• Handle unexpected situations and guest requests professionally and efficiently.

In this instructor-led, live training in Uppsala, participants will learn how to prepare and deliver a convincing PowerPoint presentation. From technical preparation to skillful delivery, each essential point is covered in this interactive workshop. 

By the end of this training, participants will be able to:

• Apply the right mindset for delivering a powerful and convincing presentation.
• Practice effective communication techniques to enhance a presentation.
• Prepare PowerPoint slides that complement and strengthen a presentation.
• Create a connection with the audience that facilitates trust and enables the sale of an idea, proposal, product or service.

This instructor-led, live training in Uppsala (online or onsite) targets beginner-level team leaders and managers who wish to understand and utilize personality profiles to build stronger team cohesion, enhance communication, and manage team dynamics effectively.

Upon completion of this training, participants will be capable of:

• Enhancing team cohesion by understanding and utilizing diverse personality profiles.
• Effectively managing a range of personalities.
• Improving team communication and conflict resolution.
• Promoting psychological safety and a strong team identity.

This instructor-led, live training in Uppsala (online or onsite) is aimed at beginner-level to intermediate-level subject-matter experts (SMEs) who wish to transition into instructor roles and improve their ability to train others effectively.

By the end of this training, participants will be able to:

• Understand how adult learning occurs and apply appropriate instructional methods.
• Organize training sessions effectively using structured planning techniques.
• Enhance communication skills for better knowledge transfer.
• Engage multi-generational audiences with customized training approaches.
• Develop workshops with clear objectives, dynamic content, and interactive teaching methods.
• Handle challenging training situations and difficult learners with confidence.
• Prepare, practice, and deliver impactful training sessions.

This instructor-led, live training in Uppsala (online or onsite) is designed for beginner to intermediate-level professionals and managers who want to strengthen their critical thinking, decision-making, and problem-solving skills in both personal and professional settings.

Upon completion of this training, participants will be able to:

• Identify biases and logical fallacies in reasoning.
• Apply critical thinking techniques to real-world scenarios.
• Improve decision-making processes through structured analysis.
• Enhance problem-solving strategies for complex situations.

This instructor-led, live training in Sweden (online or onsite) is designed for team leaders and members who wish to use PRISM Brain Mapping to discover the strengths, needs, and motivators of team members and learn how to manage diversity more effectively.

By the end of this training, participants will be able to:

• Obtain a strengthened understanding among team members through better knowledge of their behavior preferences and communication, strengths, needs, and work motivators.
• Discovery of team strengths and how to utilize them to increase efficiency in achieving goals.
• Find solutions to cooperation challenges, enabling the team to work more effectively.
• Increase job satisfaction for team members through analysis of how each can better utilize their strengths, and potential, and minimize stress factors at work.
• Have more effective diversity management in the team and better task alignment to people through discovering team members' strengths, preferences, and motivators and discussing individual employee reports.
• Have a better understanding of the management style of the leader through discovering their leadership profile and its impact on the team.

This instructor-led, live workshop in Uppsala (online or onsite) is designed for business professionals who aim to incorporate mindfulness into their professional environment to enhance productivity, leadership, and well-being.

By the conclusion of this training, participants will be able to:

• Understand the science and principles behind mindfulness.
• Develop self-awareness to enhance decision-making and leadership skills.
• Improve concentration, productivity, and emotional intelligence.
• Manage workplace stress, uncertainty, and high-pressure situations.
• Foster a positive and collaborative work culture.
• Apply mindfulness techniques to enhance creativity and problem-solving.

This instructor-led, live training in Uppsala (online or onsite) is aimed at beginner-level HR professionals and team leaders who wish to develop effective reskilling and upskilling strategies to prepare their workforce for the evolving demands of the technology sector.

By the end of this training, participants will be able to:

• Learn the tools and strategies to identify skills gaps and design impactful reskilling and upskilling initiatives.
• Foster a culture of continuous learning to adapt to the rapid changes in the technology sector.
• Implement effective measurement and feedback mechanisms to ensure ongoing program alignment and success.

This instructor-led, live training in Uppsala (online or on-site) targets intermediate to advanced commercial management professionals looking to strengthen their interpersonal and decision-making abilities for better business results.

By the end of this training, participants will be able to:

• Enhance customer interactions through anticipation, assertive communication, and market knowledge.
• Strengthen teamwork, adaptability, and problem-solving skills.
• Develop effective decision-making, disciplined execution, and delegation techniques.
• Improve negotiation, innovation, and change management skills.

Delivered as an instructor-led, live training in Uppsala (online or onsite), this program targets beginner to intermediate-level trainers, team leaders, and HR professionals who aim to refine their training delivery, engage learners effectively, and maximize learning retention.

Upon completion of this training, participants will be able to:

• Comprehend the role and responsibilities of an effective trainer.
• Apply adult learning principles to enhance knowledge retention.
• Utilize various learning styles to engage diverse audiences.
• Develop structured training programs with clear objectives.
• Enhance verbal and non-verbal communication for better engagement.
• Implement interactive teaching strategies and classroom management techniques.
• Provide constructive feedback and evaluate training effectiveness.

This instructor-led, live training (online or onsite) is targeted at team leaders and middle managers who aim to adopt AI safely and effectively by addressing the human factors that drive success: trust, accountability, decision habits, and psychological safety.

Upon completion of this training, participants will be able to:

• Define when to use AI and when not to (stop rules).
• Verify AI outputs with practical standards (red flags, secondary sources).
• Establish accountability and escalation triggers.
• Develop team agreements and a 30-day adoption plan.

This course provides a thorough and practical overview of burnout, addressing one of the most significant challenges in today’s work environment. Attendees will examine the distinction between stress and burnout, identify individual and professional risk factors, and learn to detect early warning signs of fatigue—both in themselves and in their colleagues.

Through guided reflection, self-assessment instruments, and collaborative discussions, the programme fosters greater self-awareness, resilience, and personalised coping mechanisms. It also underscores the importance of organisational and leadership roles in establishing a supportive atmosphere that averts burnout and enhances psychological health.

The session integrates theoretical knowledge, self-diagnosis, and hands-on exercises to ensure each participant departs with a concrete plan for sustaining equilibrium and vitality in their career.

A Customer Care course is designed to educate participants on the fundamentals of providing exceptional service and care to customers. It focuses on treating customers with respect and kindness, building an emotional connection, and ensuring their satisfaction and loyalty. These courses cover a range of topics, including communication skills, time management, de-escalation techniques, and industry best practices. Through real-life examples and practical exercises, learners gain insights into effectively handling customer inquiries, complaints, and feedback. The aim is to equip individuals with the necessary skills to deliver professional, helpful, and high-quality service across various customer interaction points, enhancing the overall customer experience.

Change management is a process aimed at effectively implementing change within an organization to achieve desired goals and adapt to a changing environment. It requires understanding the reasons why change is necessary and identifying areas requiring modification, along with clearly defining the goals and benefits the change should bring. Change management is a dynamic process that requires flexibility, openness to feedback, and readiness to adjust strategies depending on people's reactions and changing conditions. It is also crucial to understand that changes are not always easy, so it is important to create a plan that considers both organizational goals and individual needs during the change process.

An intensive one-day experiential workshop designed for entry-level and mid-level managers, aimed at uncovering instinctive reactions to change. Through simulations where rules shift just as competence and comfort are established, participants identify their unique change reaction archetype. They practice making decisions under pressure with incomplete information and translate these insights into a concrete personal plan, committing to a first step within the next 72 hours.

General outcomes

1. Gaining awareness of one's own reflexes when facing imposed change, along with understanding its hidden costs.
2. Establishing a shared language for four reaction archetypes (Ostrich, Camel, Elephant, and Racehorse) that can be immediately applied within the team post-workshop.
3. Enhancing the ability to make decisions under pressure, even when information is incomplete or contradictory.
4. Developing the skill to tailor communication about a single change initiative to different reaction profiles.
5. Making a public personal commitment with a 72-hour deadline and an accountability partner.

The Critical Thinking in the Workplace workshop is a hands-on, interactive program built to equip professionals with the skills to scrutinise information with greater precision, test underlying assumptions, pinpoint root causes of issues, and make more robust decisions.

Learners acquire a structured methodology for critical thinking that is directly applicable to daily operational challenges, ranging from dissecting complex issues and vetting evidence to formulating alternative strategies and reaching logically sound conclusions.

By integrating analytical reasoning, problem-solving, creative ideation, and decision-making, this programme provides a comprehensive skill set. Through practical exercises, facilitated discussions, and industry-specific case studies, participants apply these skills to their specific roles. Whenever feasible, the training is tailored to incorporate the client’s actual business challenges and real-world workplace scenarios.

This instructor-led, live training in Uppsala (available online or onsite) is designed for teams aiming to assess, manage, and evaluate both individual and collective emotional intelligence.

By the end of this training, participants will be able to:

• Measure individual EQ to optimize interactions with colleagues.
• Interpret others' emotions and behavioral styles to strengthen team relationships.
• Leverage emotional intelligence to foster a positive, productive work environment.
• Apply emotional intelligence strategies to effectively navigate change and resolve conflict.

"High-Impact Communication Skills," designed to equip participants with the essential tools for clear, confident, and influential communication. In today's business environment, the ability to convey ideas effectively is paramount. This training addresses two of the most critical aspects of professional communication: mastering interpersonal skills and delivering powerful public presentations.

The program takes a holistic approach, beginning with foundational communication principles and then moving to a dedicated module on overcoming the fear of public speaking. Participants will then learn practical, actionable techniques to structure and deliver compelling presentations. The entire learning experience is underpinned by the principles of Emotional Intelligence, empowering participants to communicate with greater empathy, awareness, and impact.

By the end of this training, participants will be able to:

• Apply practical techniques for clearer, more empathetic, and objective interpersonal communication.
• Implement proven strategies to manage public speaking anxiety and project confidence.
• Structure a compelling presentation with a clear opening, logical flow, and memorable conclusion.
• Deliver presentations in an engaging manner, utilizing effective body language and vocal variety.
• Identify the core principles of Emotional Intelligence and use them to build stronger professional relationships.
• Develop a personal action plan to continue fostering their communication and presentation skills

This instructor-led, live training in Uppsala (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level individuals who wish to provide practical tools for navigating conflicts, delivering constructive feedback, and maintaining professional authority under pressure. This training is specifically crafted to help professionals bridge the gap between technical expertise and interpersonal influence, ensuring their ideas are not just heard, but understood and acted upon.

By the end of this training, participants will be able to:

• communicate clearly and consistently,
• adapt communication to the recipient,
• handle difficult conversations,
• build authority through communication,
• effectively convey complex information.

Organizations such as Pfizer, Hewlett Packard, Dell EMC, and VMware have leveraged this programme to develop a more balanced influencing style and build resilient, adaptive responses to workplace challenges. Whether your goal is to create high-performing work teams, consistently win contracts through expert pitching, successfully negotiate optimal terms, or systematically build shareholder value, this programme provides the behavioral precision and strategic alignment needed to drive measurable impact.

Participants will move beyond foundational communication into advanced influence architecture, learning to calibrate their style, navigate resistance, secure commitments, and scale collaborative impact across complex organizational networks.

Known as the Fishbone or Cause-and-Effect diagram, the Ishikawa Diagram was developed by Kaoru Ishikawa. This tool is designed to visually map potential causes of a specific event or problem, helping to analyze the factors contributing to a particular issue. Its structure resembles a fish skeleton, earning the name 'Fishbone,' and allows for the systematic identification and organization of root causes. It is especially valuable in product development and quality management, where pinpointing fundamental issues is critical. Teams use the Ishikawa Diagram to brainstorm and categorize causes—such as methods, machinery, materials, manpower, and environment—to uncover the root of quality or performance problems.

Cultural differences can significantly impact teamwork. Different cultures may prefer different communication styles, such as direct, indirect, expressive, or evasive. This can lead to variations in how messages are interpreted. Gestures, tone of voice, and word choice can have different meanings across cultures. What is acceptable in one culture might be offensive in another. Different cultures may have varying approaches to hierarchy in the workplace. Some cultures may be more hierarchical, with decisions made by individuals at higher levels. Cultures differ in their approach to working hours and punctuality. Some cultures may value punctuality more, while others may be more flexible. Different cultures may have varying approaches to conflict. Some may avoid confrontation, while others may prefer open conflict resolution. In some cultures, decisions are made after team consultations and discussions, while in others, decisions are made by a single leader. Different cultures have different perceptions and approaches to diversity. It is important to build awareness and respect for cultural differences in the workplace. In teamwork, understanding and respecting cultural differences is crucial. Building an atmosphere of open communication, respect, and flexibility in accepting diversity can help manage cultural differences and create an effective work environment. This also opens doors to leveraging diversity through diverse perspectives and ideas.

This instructor-led, live training in Uppsala (online or onsite) is aimed at medical professionals, physician leaders, and clinical trainers who wish to strengthen their presentation skills, assertive communication, peer influence, and scientific storytelling abilities in high-stakes medical settings.

This instructor-led, live training in Uppsala (online or onsite) is designed for managers and executives who want to implement the right tools, skills, and methodologies to manage distributed teams.

By the end of this training, participants will be able to:

• Analyze remote leadership frameworks and structures to successfully transition to a remote working model.
• Foster trust, set clear objectives, cultivate culture, and enhance teamwork to build a productive and effective distributed team.
• Leverage existing tools and technologies to enhance virtual communication and collaboration.
• Apply goal-setting and project management techniques to evaluate the performance of remote teams.

This interactive workshop is tailored for managers and team leaders seeking to gain deeper insight into how individuals react to change and how to guide teams through uncertainty with assurance. Utilizing interactive simulations, hands-on exercises, and structured reflection, participants investigate the behavioral patterns that affect collaboration, decision-making processes, and resistance to change. The session equips attendees with practical tools for adjusting leadership styles, enhancing communication, making informed decisions under pressure, and fostering genuine commitment during organizational transitions.

Stakeholder engagement and management refers to the process of actively engaging, building positive relationships with, and effectively managing individuals or groups who have an interest in or are affected by a project, initiative, or organisation. Stakeholders are individuals, groups, or organisations that can influence or be impacted by the project. They may include employees, clients, suppliers, the local community, business owners, regulators, or other groups with an interest in or influence over the project or activity. Stakeholder management involves identifying stakeholders, understanding their needs, expectations, and impact on the project or organisation, as well as building and maintaining effective relationships.

This instructor-led, live training (available online or onsite) is tailored for professionals eager to understand stress dynamics, learn practical strategies for managing stress, and apply techniques that enhance well-being at work.

By the end of this training, participants will be able to:

• Identify personal and workplace stressors.
• Distinguish between productive and negative stress.
• Apply practical techniques to reduce and manage stress.
• Develop resilience through empowerment exercises.

This instructor-led live training in Uppsala (online or onsite) is aimed at team leaders and team members who wish to improve the way in which they communicate, collaborate and relate to each other. By following a series of practices, teams can enhance these skills, leading to more productive work and a happier work life.

By the end of this training, participants will be able to:

• Identify and address common problems in how they communicate and respond to others at work.
• Improve the efficiency with which work is carried out as a team.
• Understand the individual as well as the collective needs of a team so as to better manage and direct their efforts.
• Understand the meaning and importance of emotional intelligence as an indicator and guide to improve human relations at work.

This hands-on training is designed to assist participants in gaining a deeper understanding of their time usage and workload, thereby enhancing their overall productivity in daily professional tasks.

The course is founded on the principle that time is a finite resource, emphasizing a shift from reactive work habits to a more structured methodology centred on planning and prioritisation.

Our services are delivered online to clients worldwide in collaboration with a growing international partner network. Our transformational 10-week, group-based learning programs are designed to inspire and empower managers. They are facilitated by expert facilitators and coaches, conveniently delivered online to fit seamlessly into the daily workflow…

By the end of this training, participants will have developed the following skills:

EMOTIONAL INTELLIGENCE
Teams are only as strong as the human relationships that exist between people.

COACHING
Essential skills for leaders to be influential and get the best from their people.

LEADERSHIP
Management is about task and process. Leadership is about people and growth.

CULTURE
Sustained engagement builds the habits and norms of a high-performing team.

TEAMS
A group of individuals is not a team. Good leaders build great teams.

This 1-1 live training (online) in Uppsala is designed for anyone seeking greater structure and efficiency in their professional life.

Upon completion of this training, participants will be equipped to:

• Maximize their potential.
• Manage their time effectively.
• Regain their focus.
• Plan their week with precision.
• Handle stress efficiently.