Tack för att du skickade din fråga! En av våra teammedlemmar kontaktar dig snart.
Tack för att du skickade din bokning! En av våra teammedlemmar kontaktar dig snart.
Kursplan
Prerequisites
No technical background required. Helpful (not required): basic familiarity with AI tools such as ChatGPT or Microsoft Copilot.
Audience
- Team Leaders and Middle Managers
- Project / Product Managers
- Heads of Functions (Operations, Customer Service, Sales)
- HR Business Partners (optional)
Introduction (Human Factors in AI Adoption)
- Why AI adoption fails in real teams: human factors, not tools
- Trust calibration: under-reliance vs over-reliance (automation bias)
- Accountability: “AI can assist, humans remain responsible”
1. Calibrated Reliance (Safe Use in Daily Work)
- Use-case boundaries: what is appropriate for AI, what is not
- Stop rules: when to pause, verify, or escalate
- Common failure patterns and early warning signs
2. Verification Standards (Quality Without Slowdowns)
- Practical verification levels (light, standard, strict)
- Red flags: hallucinations, outdated facts, missing sources, sensitive content
- “Second source” and traceability basics (what to log)
3. Accountability and Decision Hygiene
- Ownership: who validates, who decides, who signs off
- Escalation triggers and decision thresholds
- Decision log: minimum evidence and documentation
4. Team Agreements Workshop (Core Deliverable)
- Working agreement structure: trigger, action, evidence, owner, consequence
- Examples for common workflows (emails, analysis, customer comms, internal docs)
- Aligning agreements with company policy and confidentiality rules
5. Trust and Psychological Safety
- Typical fears: replacement, loss of competence, loss of status
- Manager scripts: how to talk about AI without hype or panic
- Conflict patterns: “pro-AI” vs “anti-AI” and how to de-polarize
6. Light Incident Response (AI Mistakes and Near-Misses)
- Classify incidents: low/medium/high impact
- Contain and communicate (internally and with customers when needed)
- Learning loop: update agreements, templates, and rituals
7. 30-Day Adoption Plan
- Team rituals: weekly check-in, prompt review, incident review, decision review
- Metrics that matter: adoption quality, rework, escalations, trust indicators
- Next steps and follow-up plan
Krav
- Basic familiarity with everyday workplace workflows (email, docs, meetings).
- Helpful (not required): prior exposure to AI tools such as ChatGPT or Microsoft Copilot
Audience
- Team Leaders and Middle Managers
- Project / Product Managers
- Heads of Functions (Operations, Customer Service, Sales)
- HR Business Partners
7 Timmar
Vittnesmål (5)
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