Last updated
Kurskod
pplteamman
Varaktighet
21 timmar (vanligtvis 3 dag inklusive pauser)
Översikt
Publik
Personal som måste vara helt medvetna om problemen kring People och Team Management för:
- Sig själva
- Deras kollegor (kamrater)
- Deras chefer
- Deras teammedlemmar
- Deras interna och externa kunder och intressenter
Kursformat
Kursen kommer att vara en mycket interaktiv kombination av:
- Underlättade diskussioner
- Slide Presentations
- Övningar och
- Fallstudier
I slutet av kursen kommer delegater att kunna:
- Uppskatta behovet av att hantera sitt eget beteende innan de kan påverka andras beteende
- Förstå styrkorna och svagheterna i de olika tillgängliga kommunikationsmedierna
- Uppskatta hur man hanterar, motiverar och utvecklar sina teammedlemmar
- Hantera sina interna och externa kunder och intressenter
- Förklara hur man hanterar de svåra situationer de kan stöta på på kontoret
Kursplan
Understanding Ourselves and Others
- What makes us behave the way we do?
- How can we understand which parts of this behaviour is acceptable – is required by our role in the business – and which parts are not acceptable?
- Feedback: how do others see and relate to us?
Communication
- How do we communicate with others?
- What are the advantages / disadvantages of the various communications media?
- What do we mean by Effective Communication and how do we achieve it?
- Our respective thinking and learning styles and how they can be applied to our day-to-day work
Management v Leadership
- What is Management? What is Leadership?
- What is the difference between Management and Leadership?
- Analysing Leadership Behaviour
- Analysing the difference Management Styles – and understand when to use them
- The importance of Communication – including:
- Verbal Communication
- Vocal Communication
- Visual Communication
Emotional Intelligence
- Emotions and their consequences
- The importance of understanding our “EQ” (as opposed to the more-standard IQ)
- The five stages of Goleman’s Emotional Intelligence model:
- Self-Awareness
- Self-Management
- Motivation
- Empathy
- Social Skills
Transactional Analysis
- Why do we act / react in a certain way to colleagues and customers?
- How can we build rapport with colleagues and customers?
- What are the benefits of “True Rapport” in our inter-personal relationships?
Building a Successful Team
- What is a Team?
- The stages of Team Development
Goal and Objective Setting
- Goal Setting – for the company
- Objective Setting – for the staff
- Drafting and Aligning Objectives
- Performance Management
Stakeholder Management
- People and the Service-Profit Chain
- Satisfying Stakeholders
- Stakeholder Analysis: internal and external stakeholders
Delegation
- What is Delegation?
- The Stages of Delegation
Coaching
- What is Coaching?
- Using the G R O W model for effective coaching
Handling Conflict
- What causes conflict?
- The Phases of Conflict Handling
- Understanding the Conflict
- Understanding your / the other person’s position in the conflict
- Resolving the Conflict
- Kilmann’s Five Conflict-Handling Modes – and how to apply them:
- Competing
- Collaborating
- Compromising
- Avoiding
- Accommodating
- Bridging the Gap
Vittnesmål
We also do Consultancy!
We work with leading clients across a wide range of technologies!
Reach out for Project | Staff Enhancement | System Audit Consulting
