Människor och team Management Träningskurs

Last updated

Kurskod

pplteamman

Varaktighet

21 timmar (vanligtvis 3 dag inklusive pauser)

Översikt

Publik

Personal som måste vara helt medvetna om problemen kring People och Team Management för:

  • Sig själva
  • Deras kollegor (kamrater)
  • Deras chefer
  • Deras teammedlemmar
  • Deras interna och externa kunder och intressenter

Kursformat

Kursen kommer att vara en mycket interaktiv kombination av:

  • Underlättade diskussioner
  • Slide Presentations
  • Övningar och
  • Fallstudier

I slutet av kursen kommer delegater att kunna:

  • Uppskatta behovet av att hantera sitt eget beteende innan de kan påverka andras beteende
  • Förstå styrkorna och svagheterna i de olika tillgängliga kommunikationsmedierna
  • Uppskatta hur man hanterar, motiverar och utvecklar sina teammedlemmar
  • Hantera sina interna och externa kunder och intressenter
  • Förklara hur man hanterar de svåra situationer de kan stöta på på kontoret

Kursplan

Understanding Ourselves and Others

  • What makes us behave the way we do?
  • How can we understand which parts of this behaviour is acceptable – is required by our role in the business – and which parts are not acceptable?
  • Feedback: how do others see and relate to us?

Communication

  • How do we communicate with others?
  • What are the advantages / disadvantages of the various communications media?
  • What do we mean by Effective Communication and how do we achieve it?
  • Our respective thinking and learning styles and how they can be applied to our day-to-day work

Management v Leadership

  • What is Management? What is Leadership?
  • What is the difference between Management and Leadership?
  • Analysing Leadership Behaviour
  • Analysing the difference Management Styles – and understand when to use them
  • The importance of Communication – including:
    • Verbal Communication
    • Vocal Communication
    • Visual Communication

Emotional Intelligence

  • Emotions and their consequences
  • The importance of understanding our “EQ” (as opposed to the more-standard IQ)
  • The five stages of Goleman’s Emotional Intelligence model:
    • Self-Awareness
    • Self-Management
    • Motivation
    • Empathy
    • Social Skills

Transactional Analysis

  • Why do we act / react in a certain way to colleagues and customers?
  • How can we build rapport with colleagues and customers?
  • What are the benefits of “True Rapport” in our inter-personal relationships?

Building a Successful Team

  • What is a Team?
  • The stages of Team Development

Goal and Objective Setting

  • Goal Setting – for the company
  • Objective Setting – for the staff
  • Drafting and Aligning Objectives
  • Performance Management

Stakeholder Management

  • People and the Service-Profit Chain
  • Satisfying Stakeholders
  • Stakeholder Analysis: internal and external stakeholders

Delegation

  • What is Delegation?
  • The Stages of Delegation

Coaching

  • What is Coaching?
  • Using the G R O W model for effective coaching

Handling Conflict

  • What causes conflict?
  • The Phases of Conflict Handling
    • Understanding the Conflict
    • Understanding your / the other person’s position in the conflict
    • Resolving the Conflict
  • Kilmann’s Five Conflict-Handling Modes – and how to apply them:
    • Competing
    • Collaborating
    • Compromising
    • Avoiding
    • Accommodating
  • Bridging the Gap

Vittnesmål

★★★★★
★★★★★

We also do Consultancy!

We work with leading clients across a wide range of technologies!

Reach out for Project | Staff Enhancement | System Audit Consulting

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Våra kunder

is growing fast!

We are looking to expand our presence in Sweden!

As a Business Development Manager you will:

  • expand business in Sweden
  • recruit local talent (sales, agents, trainers, consultants)
  • recruit local trainers and consultants

We offer:

  • Artificial Intelligence and Big Data systems to support your local operation
  • high-tech automation
  • continuously upgraded course catalogue and content
  • good fun in international team

If you are interested in running a high-tech, high-quality training and consulting business.

Apply now!

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